Complaint Review: Volvo of Dallas Frisco

I've researched my potential purchases regarding make, model, options, condition and price and narrowed it down to 2 vehicles.  I went to 4 different locations.  The last stop was Volvo of Dallas in Frisco.  I arrived on a rainy day and walked into the building and then walked out before anyone approached me.  I was looking for a V70 that they had advertised. They just received the vehicle and was putting it through the paces.  I looked it over but didn't have the options I was looking
for.  The sales person Tae An then proceeded to show me the Certified Pre-Owned Volvo V50 that they had in stock.  It was an excellent car with most of the option we were looking for but the price was a little higher than the V70 I found at CarMax.  The CarMax one has 20k more miles and was one year older but had all of the options we were looking for.  The price of the cars once you add the warranty to CarMax's was neck in neck.  The tradeoff was the age, model, and options.  I made an
offer of $18,500 for the $19,999 car ($19,750 once you use the web pricing coupon) and Tae said that he would check with the sales manager and get back to me, I asked him to get me the price total with the fees and tax/title.  That morning I sent an email to Tae outlining both vehicles, the prices and options/age.  I also stated my price, he said that he didn't receive it.  He didn't get back to me until I called back and left a message.  I received a call back stating that the manager
refused the offer of $18,500 and I asked what his bottom price was and Tae said $19,000.  I asked that he check with him to meet halfway at $18,750.   I received a call back from Chris (Sales Manager) stating that the best price is $19,750.  I asked does that mean that they are backtracking from the previous $19,000 that Tae offered and he said that Tae doesn't have the authority to make offers and I explained that I don't know their protocol and is not my business.  He said that Tae
didn't make that offer and I stated that he did.  Chris then offered to play back the call but then couldn't locate that call but only the previous call.  Chris raised his voice as did I, but there was not any name calling or profanity.  He was stern that Tae didn't make the offer.
 After much debate I stated that I would not buy this car from Volvo of Dallas even if it was $5 due to the way I was treated/handled.  Chris stated that he is the manager for this branch but I could talk to Larry who I guess is over the local Volvo of Dallas dealers. Chris agreed to locate the recorded call and play it back for me.  I explained that I would love to hear it just to verify my conversation with Tae.  Chris called back and apologized as the wording Tae used could have been
misconstrued and interpreted as an offer for $19,000.  Chris stated that he wished that he could make that deal for me but his best price is $19,650 and I explained that even if I wanted to I would not as it compromises my prior statement of not buying the car for $5 if offered.
 I mentioned that my other option was the V70 at CarMax and then Chris slipped into the conversation that they work on quite a few cars sold by CarMax and all they do is basically an oil change before selling.  I almost could have forgotten all of the previous conversation but once you decide to throw your competition under the bus it seems needy/desperate.  Chris did verify that they could deliver the car to my house which is 45 minutes away, I told him that I wouldn't tell my wife
of the prior conversations and let her decide.

I called CarMax about the V70 and they explained their warranties and without mentioning Volvo I decided the reason cars get worked on by Volvo dealerships is because CarMax's warranty states that they can work on it or you can take it to a factory dealership shop.  

I made both offers to my wife and she decided that the V50 was an excellent vehicle. Being the loving wife she is she saw through my tale of omission and said that she would never buy a car from this dealership. She has reconsidered buying
a Volvo as Volvo of Dallas has several nearby dealerships and it would limit the locations to get any factory service on the car.  It's a shame because they are beautiful cars with great options.  

We have decided to add an extra $10,000 to our car budget and use a car broker through our credit union.