Complaint Review: Vonage Digital Voice Service

I ordered Vongae last June. There was to be no charge in the event I cancelled within 30 days. Also, first month of usage was to be free. I never got there however as you will see I was charged.

Since I could not figure out how to attach the modem, I phoned everyday to get help. Naturally, anyone I spoke to could not help me, someone would call me back, never happened. Finally, e-mailed and called them to cancel. This is what I received in return:


>Your Vonage DigitalVoice service has been cancelled and a final charge of $41.10 was issued to your credit card on 06/14/2005.

>Your billing details and summary are available for viewing in your web account at https://secure.vonage.com/vonage-web/logon.view
>
>How do I read my bill?
>
>Your invoice will be divided into two sections: Invoice summary, and Charges Detail.
>
>INVOICE SUMMARY summarizes your account number, invoice number and amount charged.
>
>CHARGES DETAIL itemizes the individual charges on your invoice.
>* Termination fee of $39.99 will appear on line one.
>* 6% Sales Tax is charged to customers with a New Jersey billing address.
>* Sales tax is not charged to billing addresses in any other location.
>* 3% Federal Excise Tax is charged to all customers.
>
>
>It has been our pleasure to serve you. If you wish to subscribe to our service in the future, please visit our website at www.vonage.com or contact us by: Email customercare@vonage.com or call Toll Free Phone 1-VONAGE-HELP (1-866-243-4357) Fax 732-333-1353 24 Hours a day, 7 days a week

I would have written to you much sooner than this. I happened to stumble across this site today. Hopefully, it will help others in the future. For me; it would be nice to have my money returned to me w/interest paid.

Gaetana
phoenix, Arizona
U.S.A.