Vonage Disastrous service Ripoff Holmdel New Jersey
Vonage VOIP was applied for 12/30/05 for two telephone lines. We followed all required procedures.
One line is dead. Only outgoing calls can be made on the other. Our business now has no effective telephone service.
Vonage has billed us for equipment and service.
Vonage is not correcting its service problems.
Our business is thus gravely compromised.
Pleas for help avail us nothing.
David
Schuylerville, New York
U.S.A.
1 Updates & Rebuttals
Lorraine - Geek Consumer Advocate :-)
Phoenix,Arizona,
U.S.A.
Check your modem
#2Consumer Suggestion
Tue, February 14, 2006
Hi David. While I don't use Vonage, due to how much more expensive they are than the VOIP company I did sign up with, the way they work is the same.
We had problems at first where no one could hear us, yet we could hear them. Sounds similar to what you are having happen with your phone. It wasn't the VOIP equipment at all, it was due to us having an older cable modem. As soon as we got a new modem from our cable company, the phone has worked perfect since.
If your modem is older than a year in age, get a new one that's capable of handling the increased bandwidth these days. You need a good upload or VOIP phones won't work correctly.
Good luck and I hope you get it all working good soon.