Complaint Review: Vonage

Poor sound and no connections, after multiple attempts to ajust my computer I emailed the problems and got a prefomatted email, but NO solution so I emailed a cancelation, I got a preformed email, saying they would be in contact.

Then I noticed It was still being deducted from my account, as I had set up an electronic funds withdrawl so they'd be paid promplty. I tried to cancel with my bank and I wrote the bank to stop the withdrawls. That still did not confirm my cancelation. my

Then after I finally got someone at VONAGE that understood I was no longer going to pay for a service I was not getting,and never DID, they accepted my cancelation and then they FINALLY canceled my service, which was now convieniently past their trial date. They now want the cancelation fee.

They have turned it over to a collection agency I have 780+ credit score and thus by EXTORTION I will have to pay, even though I have my cancelation emails! and the dated letter to the bank...clearly this is EXTORTION! I never had any decent sound and only could use the phone with echo and feed back for about 4 weeks.

Denise
Bothell, Washington
U.S.A.