Complaint Review: Vonage

Vonage has consumer hostile business practices.

From their TOS:

8.5 No Credit Allowances or Refunds for Prepaid Service Plan Customers.
Subject to our money back guarantee and law, we will neither credit nor refund any service fees or any other amounts you pay for any prepaid service plans.

During a plan change the site says that you can cancel within the grace period, but the grace period is from when you originally signed up for the service. Therefore, by the time you get things working and decide to change, the "Grace Period" for all future changes is immediately expired!

I can't wait to get a refund or spend the service credit... Why you ask? Because in the words of Donald Trump... Vonage, "You're Fired!"

Kindest Regards To All Of You Who Are Held Captive By This Company...

Ken
Bear, Delaware
U.S.A.