Complaint Review: Vonage

NOTICE OF VONAGE HOSTILE RIP-OFF OF PHONE NUMBERS

Vonage refused to allow my porting out a phone number that I had ported in years before from another carrier. The account payments were up to date with sufficient weeks to make the transfer. They repeatedly promised responses to my emails for an explanation, but never did.

Phone calls to their customer service department revealed a disconnect between them and the internal operations department making decisions. There is a failure to communicate between departments that should have accurate information.

There were those who claimed to understand the process, but only engaged in creative unresponsiveness. The constructive evidence shows that Vonage was attempting to exact continued payments for unwanted service. I refused the continued service which was eventually terminated without the release of the phone number.