Vonage ripoff contract violations fraud no service Holmdel New Jersey
Warning to others tring to cancel service,get cancelation number,tell them they nolonger have permission to charge your account,by phone,email,mail,ect.file dispute with credit card company for charges,canceling card is not enough.1-800-860-5491 account management,vonage.Offer,and /or request information to return equiptment.Get invoice number of cancelation make sure it shows on your online vonage account.write down number of calls to vonage,and keep copy of emails,and letters canceling service.I have been tring to cancel service since 3/06 and long before the thirty days,but was refused access to account management and all prior to today customer service people refused to cancel account,put on hold over 30-45 minutes,all emails and letters ignored,was hung-up on when service tech was told server would not recognize phone signal,as explained by cable service tech as to why could not get system to work.Vonage service people have been rude & obnoxious,refused to cancel account and continued to charge credit card even after told not to and that account was canceled to also try and stop them.Explain to credit card people what is going on they are your best help in stopping them and the BBB of New Jersey,They'll help to.
B.
Kingman, Kansas
U.S.A.
1 Updates & Rebuttals
Byron
Kingman,Kansas,
U.S.A.
It's taken forever,but I got my money back from vonage
#2Author of original report
Sat, June 10, 2006
It has taken 4 months and two seperate actions,but I have gotten my money back from Vonage.Fortunately I had emailed as well as phoned and written to attempt to cancel the account and had saved the email acknowledgement by vonage that I wanted my account canceled prior to the 30 day money back guarentee running out.They tried to deny the cancelation until a hard copy was sent to the BBB of New Jersey,and the credit card co.Even after loosing in the credit card actions,they still tried to deny the timely notice and acknowledgement again with the BBB.
They lost,Again.Yahoo!!even though the total is barely over $100,It's the principal and the fraudlant actions by vonage that made it a couple of reasons to go after the promised refund and illegally charged sums.Besides,I've nothing better to do as I'm disabled and crooks really rub me the wrong way.As I emailed the BBB,my only regret is that there are numerous others that will not be so lucky.THanks to rip off report.com for a place to find out what businesses like vonage are doing and for the public to be able to find out they are not alone.