Complaint Review: Vonage Telephone Company

I signed up for Vonage in October of 2006. After having their service for about 1 month, they added a second phone line without my permission. My monthly bill went up, but I thought it may have been a result of a rate increase. The house that had the vonage line was a rental home that I used on occasion, so I never really paid close attention to the phone bill. About 2 years later I was looking for ways to knock my bills down a little and took a closer look at my phone bill. This is when I realized they had added a second line without my permission. I called Vonage and explained the situation. I told them I NEVER authorized a second line, and told them that if they checked their records, they would see that the second line was NEVER used. Naturally, they did nothing to help me.

I realize it was my carelessness for not paying attention to the bill, but I didn't think I would have to check my phone bill every month to make sure I wasn't getting ripped off. Also, since Vonage never sends out a statement, I really had no way of seeing the cost breakdown. The only way to look at your Vonage bill is to log on to their website, which is something I never did.

When I called to cancel service, it took 30 minutes to get through to someone. Naturally, an Asian woman answered the phone who could barely speak English, and I could barely understand what she was saying. She said she needed several pieces of information before she could cancel the service. I told her I didn't have the info, and she said she would call back in 15 minutes to allow me time to gather the info. Needless to say, she never called back.

I called back and this time, I chose the option for adding a second line. Someone answered right away on the 3rd ring..I explained the situation, got put on hold for another 5 minutes and finally got through to someone. They offered me a bunch of lower priced options, but I said I wanted nothing to do with their company.

Vonage blatantly ripped me off. These people are criminals and a class action law suit should be put against them. I did a Google search on " ripped off by Vonage " and there are hundreds of similar complaints.

If anyone would like to re-post this message, please feel free to do so. This company needs to be put out of business before other people get swindled out of their hard earned money.

Jeff
Riverside, California
U.S.A.