Complaint Review: VONAGE

Like the Vonage Ad says, people do stupid things, like, subscribing to their service.

#1. If you try to get your "old phone number" transferred to Vonage, or, vice versa, good luck. Took me 3 months and I had to pull the plug on my old phone number to get service with Vonage, or, I could have waited around for another few months with endless phone calls to both Verizon and Vonage, who, won't play nice with each-other in the sand box, and the customer gets screwed in the process. Can't we all just get along??? Apparently not. And here's why:

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My out of state relatives tried to do the opposite and already were in week two without phone *service. I told them to cancel Vonage, give up their old number that they've had for years, and consider themselves lucky that they only went 2 weeks without phone service when they switched to Verizon's FIOS.

#2. Oh, and, try to cancel with Vonage. Just try it. Here's what I went through, and what my family went through amidst hundreds of placed phone calls. The excuses included:

*They won't cancel your account if you call on Sunday, Customer Care dept. only in M-F

*Computers are down, can't pull up your account.

*Sorry Mrs. Smith, your husband ordered the account and we need to speak to him, not you. (I actually pretended to be my Mom's husband to get their account cancelled -- how could they prove I wasn't? Fly through the phone and take a blood sample?)

*We keep charging you because your account is "active" ... no, we have no records indicating that you called 2 months ago to cancel. We're happy to slam you with a cancellation fee, and, not reimburse you a dime for the months you were charged and not using our service.


Want to learn more about their criminal practices and their partners, take a read of this:

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Buyer beware.

Alias anonymous
brooklyn, New York
U.S.A.


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