Vonage tried to cancle my service in July because I spent most of june and July on the phone with cust. service and I was still being charged into September Holmdel, New Jersey
I signed up in May. Then I started to get to know most all the customer service people from all over the world and half of them could hardly speak English.
One would have me do ping tests on command prompt others would send me to web sites to to them. One would have me reset my device and another told me I should not have done that.
Every time I called in I would get different advice. The Company said they were having problems with the "D-Link" device ans sent me something called a "Portal"
which was not a wireless router which is why I bought the "D-link" in the first place. I called the Company and was told to keep it any way by a Mr Allen Goldburg then was charged for it.
Finally they sent me a new D-Link and still the same thing. I spent most of my lie from May till July with customer service and finally told a company rep. I was done I would not pay another cent it be driven crazy. I felt they should have been paying me for doing their troubleshooting. Which I would spend hours a day at. Also every morning I would have to do a "power cycle" just to get the phone to start up.
In the world we live in today I see no reason to pay for the privilege of being driven over the edge when all you havr to do is turn on the TV and get it for free
K. xxxxxx
Flint, Michigan
U.S.A.
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