Complaint Review: Vonage

We have used Vonage for several years with only a few minor problems. We recently decided to bundle our phone in with our cable and internet to save some money. After canceling, my husband found that they had charged our credit card. When I called to question them, I was told that there was nothing they could do! Unbelievable!

I got absolutely nowhere with the kid on the phone and after he continued to ignore the fact that I was trying to talk and kept on talking himself, I just said, "forget it, I'll contact the attorney general". He just kept right on talking so I hung up. I called Discover who did not even question me, gave me a credit and said that they will deal with Vonage. When my daughter dropped Vonage last year, she went on for months with them to try to get them to stop charging their account. I will never recommend them to anyone again!

Michele
Green Bay, Wisconsin
U.S.A.