Complaint Review: Vonage VOIP Telephone Co.

Vonage account was never utilized by me

Vonage added an extra phone number to the account
without my permission

Vonage assigned me a Westchester, NY phone number that belonged to a Westchester, NY resident for 20 years.

My friends called the number and spoke with the lady that told them she had the same phone number for years in NY

I live in Georgia and wanted a NY phone number

Vonage told me the NY phone number would work with 911 but it did not so Vonage also assigned me a Georgia phone number which I did not authorize

Vonage charged me for 4 months of usage which I never utilized Vonage VOIP

Vonage sent me the wrong equipment twice. I paid out of my pocket to send the wrong equipment back to Vonage.

I tried to Cancel the Vonage account via e-mails sent to me from Vonage which Vonage ignored

I called Vonage numerous times to Cancel the account. Vonage ignored my request for Cancellation numerous times.

During one call of Cancellation, I requested to to speak to a Supv and was told 60.00 was going to be sent back to me which never was done

Vonage deals with foreigners that I could not understand
what they were saying or doing

Eva
College Park, Georgia
U.S.A.