Complaint Review: Vonage

Wow.. Where do I begin.. Let's start with their horrible service!  Every call I made sounded like someone underwater..  

Next: Horrible customer service:  Called to complain & cancel their service...  Said I had to pay a early termination fee.  Thought I could change my payment method to a prepaid GreenDot card as I wasn't going to pay for this horrible service that I could not and did not use and wasn't going to pay an early termination fee...  They ended up using my PayPal account I had given them from a previous time I used their service (when it actually worked)..  Ended up charging me nearly $200..   I'm quite upset as their service was supposed to be only $9.95 per mo.  

Billing:  They charge almost as much in their FEES as they do for their service (When I called some taiwanese individual tried to inform me that these were TAXES...  This is when I informed him that Vonage cannot collect these TAXES as they are not an actual TELECOM.

In the end PayPal (AKA Bloodsuckers from Hell) decided to approve their charges even after I filed a dispute and removed all banking information from PayPal..

VONAGE REFUSED TO SEND ME A BILL - HAD REPEATEDLY TRIED TO CHARGE MY BANK CARDS... THEY ENDED UP MAKING 3 CHARGES IN 1 DAY...

RUN - DON'T WALK, JUST RUN... THESE PEOPLE ARE HORRIBLE!