Vonage, Vonage Corp.Offices ,Vonage won't stop billing me and illegally sent my account to a collection company! Holmdel New Jersey
Here is what you can do to try to stop Vonage from ruining your credit rating and your life:
Report them to the Better Business Bureau in Trenton New Jersey. You can fill out a complaint there. Vonage has over 8,000 complaints already filed with them and I am told that they do resolve these complaints.
Don't waste your time trying to work with Vonage. They will just keep billing you (even IF they have sent you an email stating that your account is closed!) and then they will send you to Collections if you refuse to pay them, which will damage your Credit Rating. Also, cancel your credit card if they have your credit card number, or they will keep billing you no matter what you do!
The BBB that will handle your complaint is:
BBB of New Jersey
(Trenton, NJ)
1700 Whitehorse Hamilton Square Road, Ste. D-5
Trenton, NJ 08690-3596
Phone: (609)588-0808
Fax: (609)588-0546
Email: info@trenton.bbb.org
Web: http://www.trenton.bbb.org
The Vonage phone number to enter on the BBB's complaint form is: 866 243 4357
Vonage
23 Main Street
Holmdel, NJ 07733
Malia
Beverly Hills, California
U.S.A.