VOOM Disconnect Ripoff Experts Internet Internet
I requested a disconnect in September 2004, but the account was paid until the middle of October 2004 so that the new owners I sold my house to could see if they liked the service.
However, at the end of October 2004 I was still being charged for the service and the equipment. I contacted VOOM and advised that the buyers of my house spoke only spanish and if a multi-lingual representative could contact them it would help them retreive the equipment. Low and behold, I was changed again this month, the full amount of $89.00.
I contacted VOOM and they advised that "The Company's Policy is to continue to bill for service and equipment until the equipment is returned.
So I have paid for 3-months of service I am not using. This lead me to contact my banking institution and have them issue a new card with a new pin number so that these rip off artist are forced to contact the new owners and pick up their precious equipment.
COMCAST cable are a little higher in price, but not rip off artists. Instead of GO-VOOM, it's NO-VOOM for me.
Arthur
Hillside, New Jersey
U.S.A.
8 Updates & Rebuttals
Joe
Anytown,Utah,
U.S.A.
Waah! You mean that they are holding you responsible
#9Consumer Comment
Sun, May 08, 2005
You mean that they are holding you responsible for equipment that you rented & did not return to them???? I never heard of such a thing!
James
Midwest City,Oklahoma,
U.S.A.
word of advice to former voom customers
#9Consumer Comment
Thu, April 28, 2005
just to let you all know that both directv and dishnetwork are both "courting" former voom customers with offers. make sure you read all the fine print on all contracts. I work for directv and a typical hd receiver runs 349 but they are offering a discount. dishnetwork is offering something similar. but until the latter part of this year anyway you are only going to be getting 7 channels of hd programming on directv.
James
Guthrie,Oklahoma,
U.S.A.
you were responsible voom is going out of business
#9Consumer Comment
Wed, April 13, 2005
you rented the equipment. you were using the equipment. you should have turned the equipment back in . let the new owner get his own. it was a nice jesture on your part.
but you screwed you in the end. now you have to take the time to fix it. let me ask you this. if it had been a rental car. would you have left it for the new owner. or would you have taken it back. now that voom is going out of business at the end of april 2005. you may or may not have anything to worry about.
Arthur
Hillside,New Jersey,
U.S.A.
Rebuttal You must think that consumers are a bunch of idiots.
#9Consumer Suggestion
Tue, December 07, 2004
You must think that consumers are a bunch of idiots. Disconnect the service and charge the consumer for the equipment. But to charge the consumer for the service and the equipment is THEFT in itself.
Arthur
Hillside,New Jersey,
U.S.A.
Rebuttal You must think that consumers are a bunch of idiots.
#9Consumer Suggestion
Tue, December 07, 2004
You must think that consumers are a bunch of idiots. Disconnect the service and charge the consumer for the equipment. But to charge the consumer for the service and the equipment is THEFT in itself.
Arthur
Hillside,New Jersey,
U.S.A.
Rebuttal You must think that consumers are a bunch of idiots.
#9Consumer Suggestion
Tue, December 07, 2004
You must think that consumers are a bunch of idiots. Disconnect the service and charge the consumer for the equipment. But to charge the consumer for the service and the equipment is THEFT in itself.
Arthur
Hillside,New Jersey,
U.S.A.
Rebuttal You must think that consumers are a bunch of idiots.
#9Consumer Suggestion
Tue, December 07, 2004
You must think that consumers are a bunch of idiots. Disconnect the service and charge the consumer for the equipment. But to charge the consumer for the service and the equipment is THEFT in itself.
RJ
Camden,Arkansas,
U.S.A.
You were not ripped off !
#9Consumer Suggestion
Sat, December 04, 2004
This is very simple to understand.
You contracted for a service with a company. That contract included the use of company equipment for the duration of the agreement. YOU ALONE ARE RESPONSIBLE FOR RETURNING the borrowed property when your contract is terminated.
In effect, by not returning company equipment as agreed upon in the contract and then attempting to prevent the company from charging your account, you are, by law, committing THEFT.
The fact that you decided to let another party borrow the equipment is YOUR PROBLEM. The contract is with YOU, NOT the new owners of the home.
The company has NO OBLIGATION to find a translator and negotiate with a third party of your choosing!