Complaint Review: VOOM

I went on line and ordered VOOM sattelite I chose to rent the equipment 9.95 a month they installed the sattelite on July 12,2004. July 13th I noticed 991.68 had been taken out of my checking account, I called VOOM and a customer service rep. informed me that it was an error and they would put the money back into my account the next day.{they did'nt} so I called again and I was told that they had charged me for purchasing the equipment it was an error and they would call me back within 24 hours{they did'nt} so I called again and I was told it could take 30 days to put the money back into my account. I was getting nowhere with customer service so I went to the web site and emailed the corporate office,

I did receive a response from them and the money was put into my account the following week.It seems this company makes a habit of the small errors as they call them!!!
The customer service is a joke I have never dealt with a company that has so many MORONS working for them. After they put the money back into my account they went back and took 19.95 out for 4 days of service, they said it was for 9 days but it was'nt. It is like beating your head against the wall trying to talk to these people!!BEWARE!! DON'T ORDER VOOM THEY WILL STEAL YOUR MONEY AND CALL IT A SMALL ERROR!! THIEVES

Teresa
henry, Virginia
U.S.A.