Voueme.com This site did not deliver the goods i purchased although they charged my credit card and they refused to refund me. This web site confirmed my order, charged my credit card on the date of purchase but did not deliver the shipment or refund me after 33 days from the date of purchase. Internet
I would like to inform you with a situation I experienced with a trading web site based in China with the name of Vogueme.com .
On August 27,2009. I placed an order of 7 Calvin Klein T-shirts and on the same day Vogueme charged my credit card account with the price of goods and shipping fees.
I allowed them one week for delivery but nothing had happened. Then on September 7th. I sent them an e-mail asking about the situation of my order, on September 8th. I got a reply from customer service Dept. telling me We will send you the order as soon as possible and at the same time we will send you the tracking number by mail. Please wait patiently
After that I sent 5 more e-mails to check the status of my order and I got the same answer, then on September 17, 2009 (21 days after placing my order) I sent another e-mail requesting canceling the order and refund my credit card.
Only on September 28 I received an e-mail from Customer Service telling me There are no goods of your order.Please choose another ones to replace them.Thanks.
I refused to choose another items and insisted to get my money back but they did not respond to my request.
Is it rational? Can this kind of behavior be acceptable by any means? I do insist to get a refund and I will never buy anything or recommend anyone to buy from Vogueme.
Still waiting for a refund and I will keep you informed.
N.B.
I have all the e-mails that confirm every word in this letter.