Complaint Review: VPI PET INSURANCE

OK, here's my situation;
1 I made a claim for $2,576.19. Of which Nutritional Supplements $80.06 and Tax of $11.13 are denied. (OK that's fair enough)
2. We also have a deductible of $50. This leaves a claim of $2,435.
3. They paid us 90% of the amount they felt was valid, which came to $1,028.12.

So we have their best policy, called the Superior Plan. And they paid us $1,028.12 of a claim of $2,435, or 42.2% of our claim.

They told me to read the small print. They said that although everything was a valid claim and although I was using their best policy (SUPERIOR) that they limited the amounts they paid. Their insurance is therefore only partial insurance (based on above) and it's not very "Superior".

Regards

Mike
paramus, New Jersey
U.S.A.