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  • Report:  #501720

Complaint Review: VRBO - Vacation Rentals By Owner

VRBO - Vacation Rentals By Owner Vacation - Rentals by Pwner VRBO Listing#209817 Vacation home deposit scam!--Rip off! Austin, Texas

  • Reported By:
    Lei — Nashville Tennessee USA
  • Submitted:
    Tue, September 29, 2009
  • Updated:
    Tue, September 29, 2009
  • VRBO - Vacation Rentals By Owner
    3801 S Capital of Texas Hwy #150
    Austin, Texas
    United States of America
  • Phone:
  • Category:

We booked our stay for labor day weekend 2009  at this vacation home through VRBO.com, listing #209817 . http://www.vrbo.com/209817 I booked directly from the owner on the phone and paid $1345+$500 security deposit. Before we left after the vacation, we cleaned up the whole house and even vacuumed every room and carpet. I am expecting my deposit back but she informed me I have done a lot of damages to her house so she forfeit all our deposit.  I was in shock and she send me pictures of some scratches on an old library table. I swear none of us has done that damage to the table and we should have seen the scratches during our stay if it was there before we left. 

I am not paying $500 for a few scratches that had nothing to do with us!!!
During our stay the owner refused to provide trash bags and laundry detergent for us. In summary the owner (Debbie TeWell) try to scam our $500 deposit by falsely accusing us of damages we haven't done. I contacted VRBO but I never heard from them.

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