Complaint Review: Vydox

I bought a one time gift deal online without any knowledge of automattic shipments or any strings attached commitments! After 2 weeks I see $89.99 wihdrawn from my checking account. I called them and they more or less said tough luck; it's all my fault I didn't contact them in time to remove my name from an auto ship process!

I received the product without any invoice or explanation whatsoever telling me I was committed to calling them to remove my name from an monthly auto ship program. Now they tell me it's "my" fault I didn't act quickly enough. I even went online to see their website to double check this to make sure I wasn't obligated in any way and removed my name from auto ship I believe. And then I forgot about it figuring it was done.

So when I called them they couldn't find a supervisor to assure me they would take care of my problem. They told me I might be owing them a percantage of the order and have to sned the product back like it was all my fault and "I' have to pay for it! I have never been so mistreated by a Customer Service Dept. Most people will bend over backwards for their customers!