W. Gerald Flannery Used co-signer to purchase. Insurance in place. Co-signer died. Hyundai refused to honor contract. Fountain Valley California
Needed co-signer to purchase vehicle, co-signer was principal on loan. As a precaution, both parties agreed to buy policy to cover any unforseen incident
Two years into ownership, no missed payments, the co-signer unexpectedly passed away. As the one making the payments, I contacted Hyundai Motor Finance, informed them of the co-signers passing.
They asked for a certified copy of Death Certificate, which I sent THREE times, and I called every day, asking when would I receive the title.
I spoke with the CEO, Mr. W. Gerald Flannery. He pulled the contract, verified the loan, verified the payoff, verified the extra insurance policy covering the demise of either party. He told me the title would be mailed within one week.
I made no more payments, per Mr. W. Gerald Flannery. The loan was paid in full, according to him. Two weeks later, they re-possessed my vehicle.
I called again, was told I had missed four payments, which is a lie. I missed no payments.
They have ruined my credit, due to this mess. Hyundai Motor Finance is a THIEF.