Wachovia Bank Fraud and unauthorized transactions. ripoff Altamonte Springs Florida
My account information had been stolen and unauthorized transactions taken out of my acct. I have been trying to get the money back over 2 weeks now and have had nothing but different answers from all employees. It seems like this bank does not know how to take care of there customers. The companys that deducted the funds have even stated this was fraud and they cant put the money back the bank has to do it and they have not.
This is the worst bank ever! Don't go here! I don't know how hard it is to do the research and help a customer in need!!! I have another company Suntrust that I have an acct with and they had everything done within 24 hours. I think WACHOVIA (WAlk over YA) Should learn from this! SO if you have transactions taken from your acct that were fraud be sure that it will take forever to get it back! If you even do!
Rebecca
Orlando, Florida
U.S.A.
1 Updates & Rebuttals
Robert
Wallingford,Connecticut,
U.S.A.
Patients.
#2Consumer Comment
Mon, March 13, 2006
It sounds like there were multiple transactions that need to be investigated.
Was there a provisionl credit made to your account? The bank has a certain amount of time per regulations (I think 10 business days, but am not sure) to provide a provisional credit while they investigate.
Most banks have 30 days to investigate a disbute. Up to 90 days if it was an overseas transaction. If the company that intiated the transaction makes a charge back, they have upto 15 business days.
Look through your account terms and conditions. There you will find the bank's policies on disbuted transactions.
Good luck.