Wagner Cadillac Took my newly purchased 07 SRX in to the service department for a few services. They didn't perform services properly and damaged my car, but didn't bother to let me know or repair anything. Tyler Texas
They didn't replace fender well cover after replacing blinker bulb and left rear cover unsecured. They left a black shoe print on carpet. They didn't tighten lug nuts properly after tire rotation and I was missing a lug when I got home. They cracked some of the plastic off front bumper. They charged me twice for labor and parts and gave no explanation. They charged me for 2 engine air filters instead of 1. They didn't give me the discount/s I was entitled to. They charged me for 2 services plus labor for something that is actually 1 service. They offered to come get my car and have it detailed and fix what they did but I declined because of the way my vehicle was initially treated. I filed a complaint with the BBB and their attitude abruptly changed! They lied to the BBB, accused me of lying about damages, etc and now insist they didn't do anything wrong!