Wal-Mart Automotive Center Ripoff, car damage and the pass the blame game at wal-mart Fort Smith Arkansas
This is a few years old by now, but anyway:
I went into a Wal-Mart Supercenter to ge tthe oil changed on my 93 Chevy Lumina.
When I returned to pick it up, the receipt showed everything as being fine; however, I soon discovered otherwise.
Soon after, I was intending to do a routine oil check (hey, its getting to be an old car) when I discovered that the hood release lever was missing(!!!) as well as the wire that connects it to the hood. All that was left was a small pieve of plastic at the hinge. I immediately phoned wal-mart and inquired as to why they did not inform me that they had busted my hood release, and got the all too typical 'it was busted when I got there' response. Now, I know you don't NEED the lever to open the hood, but given the inaccessiblity of the wire otherwise, I'm quite sure such a thing would have been noted on the paperwork for the oil change. Luckily for me, a friend of mine works at a car dealership in my hometown and was able to get a replacement lever (and install it) for about $16. He informed me that otherwise, I would have been charged about $80. Needless to say, I learned my lesson and got my oil changed at Sears the next time around.
Nathan
Charleston, Arkansas
U.S.A.
1 Updates & Rebuttals
Jenelle
Morgantonw,West Virginia,
U.S.A.
Wal-Mart is Incompetent when it Come to Cars
#2Consumer Suggestion
Wed, November 10, 2004
I also had a problem with my car when taking it to a Wal-Mart for an oil change, but mine was much worse.
I took my 95 Jeep Cherokee in for an oil change and everything seemed fine. About a week or two later, the engine started smoking and the car just stopped running. Now I don't know anything about cars (which is why I took it to get the oil changed in the first place), but the guy at the repair shop said I was missing the oil cap! All the oil had leaked out and my engine was running dry. It had completely destroyed the engine.
I went to Wal-Mart and complained. They were reluctant about doing anything. Luckily I still had the recipt and showed them that they were obviously to blame. My father got involved and brought in papers from his lawyer saying they were being sued. They moved really quick at that point.
They found me an engine out of a junker Jeep, with only 50,000 miles on it (mine had 100,000). They replaced it, all free of charge and with many apologies. We dropped the law suit, but needless to say, we never went to their automotive department again.