Wal-Mart Claims Management - Deborah Ratcliff ripoff Oil change necessary to remove damper plate on Audi A6 to change its oil. Plate fell off aft off next day after driving 90 miles on I 95 . Ineptness by employees. Summerfield Florida
Took my 2000 Audi A6 into local Wal-Mart for an oil change before leaving for a trip to Ga. the following day. Left early the next day before sun up following 301 and I95 N. After crossing over the Georgia line the damper plate fell off.
In order to change the oil this plate must be removed from under the engine and then reinstalld with 8 screws/bolts after the oil change service is performed. Apparently some inept service employee neglected to install and/or tighten the quick-connect hold down screws.
Submitted a claim to Wal-mart Claims Management, Inc.for $300.00+ for parts and travel time to Orlando to pick up new parts. They refused to pay saying It wasn't their fault.
I quote:
" our investigation into this matter indicates that neither Wal-Mart Store Inc., nor its subsideriesnor their employees were responsible for your alleged loss. Therefoe we are respectfully denying your claim."
I drove into Walmart to have my oil and filter changed with a damper plate in place and 90 miles later the damper plate came loose and disappeared somewhere on I 95 in Ga.
Somebody is lying regarding what happened and not taking responsibility for their or their employees actions.
Richard
Lady Lake, Florida
U.S.A.
1 Updates & Rebuttals
Ryan
Macon,Georgia,
U.S.A.
Audi A6 at Wal-Mart?
#2Consumer Suggestion
Wed, January 24, 2007
Hey man,
Im 19 just out of high school soon to join the Army, and I work at wal-mart i understand how to change the oil on your Audi, because i have a Porsche 944 and it requires more than the average car, all i can say is I suggest you take your car to the dealership or do it yourself. Of course walmarts not going to do it right they are not ASE certified and an Audi is a special car that requires special attention.