Complaint Review: Wal Mart Connect

To whoever this concerns:

I cancelled my subscription with walmart connect on 6 March 2004. I moved from the location I was at and I found out my account was still active. I do not remember the dates and time but I called back in April, May, June and now again in July. In June I called on the 12 in July I called on the 16.

In June I talked to Songa, Cammela Misra, and the supervisor Robbins. I was given a conformation number of 15377121. I received my bank statement and I am still being billed for walmart connect.I have not accessed this account since my cancellation and I am being billed for services not received and would like to be reimbursed for these payments. I talked to the billing department today and was transfered to cancellation department where I talked to Barney no other identification, I was told my account was still active yet when he gave me a conformation number for the account it was the same one as last time.

I asked to talk to a supervisor or manager and he refused. I repeatedly asked to talk to a supervisor or manager and he said this was not an issue. My understanding is that customers comes first, the customer is always right, yet I was refused the opportunity to discuss this matter with someone in a position of authority, because Barney said this was not a matter for a supervisor or manager, with me having problems since March getting this cancelled I would say it is a matter for the supervisor or manager. I am copping this letter to walmart headquarters and the better business bureau. I would appreciate a response as soon as possible.


Dennis
Jonesboro, Georgia
U.S.A.