WAL-MART LYING, DESTROYING, NON-PAYING,RUDE RIPOFF THIEVES XENIA Ohio
I took my 99 Grand Am to Wal-mart to have the oil changed. On my way home the brakes in my car felt weird. I called my husband and told him this and asked if having the oil changed could affect the brakes. He just kinda laughed at me and said no. The rest of the week my car was not running right. The brakes felt like they were pushed all the way out and the petal was stiff, and it didn't have normal power. I kept complaning to my husband about the car and he said he would take a look at it but didn't get a chance because my car broke down. We have a Warranty at the Company were we bought the car so they towed it to their garage to look at it.
They called me the next day and told me that whoever changed my oil last topped off my brake fluid with power steering fluid. It completely trashed my ABS system and is going to cost $2.700.00 to fix it. When I found this out I told my husband that the guy who changed the oil pulled the car off the rack and out of the garage were I was waiting and told me that he topped off all my fluids. My husband went to Wal-mart with a report from the car dealarship and went through the whole process of speaking with managers and getting the number to the insurance company for Wal-mart, CMI. My husband left two messages with them before they ever called us back and when they did they told him that they spoke with the technician and viewed a video from the garage and that they don't even top off fluids and that they were not responsible for the car and that they were denying the claim.
I then went to Wal-mart and asked a Manager if I could view the video and he told me that I would have to take it up with CMI because once they get involved it is out of Wal-marts hands. I then called CMI and spoke with the same man that my husband talked to and asked him if there was anyway possible that I could view the video or see the technicians report. He acted like he didn't know what I was talking about when I brought up the video. I said the video that you told my husband you viewed of the oil being changed in my car and he then told me that he didn't tell my husband no such thing. I then asked him about the technicians report and he said that he didn't talk to the technician that he took a report from the Supervisor of that department. I tried to explain to the man that the technician told me out of his own mouth that he topped off my fluids and that the problems didn't start until after they did the oil change and so on and so forth. The man was very rude, called my husband a liar and just kept saying were not paying your claim so I finally hung up with him! Theres no doubt in my mind that Wal-mart did this to my car. They are frauds and very rude and don't want to take responsibility for there actions.
I will never step foot in Wal-mart again. My husband is seeing and attorney today, this is not the end of this they have no right to treat customers or people for that matter the way they do. I also went on Wal-marts Web Site and went into the tire lube express and it says right on the web page that they check and top off 4 fluids. The man at CMI insisted that they don't even after I told him about the web site that says they do. It's just totally wrong!
Kristina
cedarville, Ohio
U.S.A.
5 Updates & Rebuttals
Bob
Palm Coast,Florida,
U.S.A.
TLE CMI claims Rip-offs
#6UPDATE Employee
Tue, July 29, 2003
I have seen this and other mistakes so many times in the previous 3 years I have worked at Wal-Mart TLE.
When you purchase the 15 point oil change it reads checking and topping off the windshield washer fluid, transmission fluid, power steering fluid, and differential fluid. The service does not check or top off the brake fluid or coolant.
But, when you consider the fact that they pay their tle associates $6.00 per hour you get a guy off the street that dosen't know a brake fluid resivor from a spare tire. (If he was a technician he would be down the street making $26. per hour.) Many times I have seen these guys put automatic transmission fluid in power steering containers and brake fluid resiovors. At times they can't find the oil filter wrench so they clean the filter and not change it. The customer requests Castrol oil but gets Quaker State bulk oil, etc. The employee turn over in an average tle is 25% per month. That is the reason you see new faces every time you return for your oil change.
The only training they get is "here is a car, this is how you open the hood, this is where you put in the oil". From there he is on his own. It's a 50 50 chance that you will get someone that has performed the job before when you get your oil changed or tires replaced at a Wal-Mart.
The manager (probley came from the bakery or stock room, because he has a very low IQ but could say "yes sir" 50 times in 30 seconds) has been trained to turn everything over to CMI which is a Wal-Mart owned claims administration company. When CMI calls the manager and the person accused of damaging the vehicle they are instructed to say "It was that way when the vehicle arrived". CMI then denies the claim, It never gets to the insurance company as a claim.
If something is obivious and caught before the vehicle leaves or Wal-Mart is taking responsibility it is handled in house. The customer is instructed to have it repaired, bring the bill to the store and a refund is given immediatly.
As for the videos, the cameras are never on unless Wal-Mart is trying to catch an employee at something so they can get rid of him. CMI has no access to them.
When you have a claim aginst Wal-Mart, you are referred to CMI, Inc. In actuality, it is a division of Wal-Mart who's employees are paid by Wal-Mart. What it boils down to is that Wal-Mart has complete and total control of all claims.
Wal-Mart will also tell you 'go ahead and sue us, we have more money to pay our lawyers than you do'. And they will spend more on their company owned lawfirm then the repairs would have cost if they would accept responsibility.
Bob
Palm Coast,Florida,
U.S.A.
TLE CMI claims Rip-offs
#6UPDATE Employee
Tue, July 29, 2003
I have seen this and other mistakes so many times in the previous 3 years I have worked at Wal-Mart TLE.
When you purchase the 15 point oil change it reads checking and topping off the windshield washer fluid, transmission fluid, power steering fluid, and differential fluid. The service does not check or top off the brake fluid or coolant.
But, when you consider the fact that they pay their tle associates $6.00 per hour you get a guy off the street that dosen't know a brake fluid resivor from a spare tire. (If he was a technician he would be down the street making $26. per hour.) Many times I have seen these guys put automatic transmission fluid in power steering containers and brake fluid resiovors. At times they can't find the oil filter wrench so they clean the filter and not change it. The customer requests Castrol oil but gets Quaker State bulk oil, etc. The employee turn over in an average tle is 25% per month. That is the reason you see new faces every time you return for your oil change.
The only training they get is "here is a car, this is how you open the hood, this is where you put in the oil". From there he is on his own. It's a 50 50 chance that you will get someone that has performed the job before when you get your oil changed or tires replaced at a Wal-Mart.
The manager (probley came from the bakery or stock room, because he has a very low IQ but could say "yes sir" 50 times in 30 seconds) has been trained to turn everything over to CMI which is a Wal-Mart owned claims administration company. When CMI calls the manager and the person accused of damaging the vehicle they are instructed to say "It was that way when the vehicle arrived". CMI then denies the claim, It never gets to the insurance company as a claim.
If something is obivious and caught before the vehicle leaves or Wal-Mart is taking responsibility it is handled in house. The customer is instructed to have it repaired, bring the bill to the store and a refund is given immediatly.
As for the videos, the cameras are never on unless Wal-Mart is trying to catch an employee at something so they can get rid of him. CMI has no access to them.
When you have a claim aginst Wal-Mart, you are referred to CMI, Inc. In actuality, it is a division of Wal-Mart who's employees are paid by Wal-Mart. What it boils down to is that Wal-Mart has complete and total control of all claims.
Wal-Mart will also tell you 'go ahead and sue us, we have more money to pay our lawyers than you do'. And they will spend more on their company owned lawfirm then the repairs would have cost if they would accept responsibility.
Bob
Palm Coast,Florida,
U.S.A.
TLE CMI claims Rip-offs
#6UPDATE Employee
Tue, July 29, 2003
I have seen this and other mistakes so many times in the previous 3 years I have worked at Wal-Mart TLE.
When you purchase the 15 point oil change it reads checking and topping off the windshield washer fluid, transmission fluid, power steering fluid, and differential fluid. The service does not check or top off the brake fluid or coolant.
But, when you consider the fact that they pay their tle associates $6.00 per hour you get a guy off the street that dosen't know a brake fluid resivor from a spare tire. (If he was a technician he would be down the street making $26. per hour.) Many times I have seen these guys put automatic transmission fluid in power steering containers and brake fluid resiovors. At times they can't find the oil filter wrench so they clean the filter and not change it. The customer requests Castrol oil but gets Quaker State bulk oil, etc. The employee turn over in an average tle is 25% per month. That is the reason you see new faces every time you return for your oil change.
The only training they get is "here is a car, this is how you open the hood, this is where you put in the oil". From there he is on his own. It's a 50 50 chance that you will get someone that has performed the job before when you get your oil changed or tires replaced at a Wal-Mart.
The manager (probley came from the bakery or stock room, because he has a very low IQ but could say "yes sir" 50 times in 30 seconds) has been trained to turn everything over to CMI which is a Wal-Mart owned claims administration company. When CMI calls the manager and the person accused of damaging the vehicle they are instructed to say "It was that way when the vehicle arrived". CMI then denies the claim, It never gets to the insurance company as a claim.
If something is obivious and caught before the vehicle leaves or Wal-Mart is taking responsibility it is handled in house. The customer is instructed to have it repaired, bring the bill to the store and a refund is given immediatly.
As for the videos, the cameras are never on unless Wal-Mart is trying to catch an employee at something so they can get rid of him. CMI has no access to them.
When you have a claim aginst Wal-Mart, you are referred to CMI, Inc. In actuality, it is a division of Wal-Mart who's employees are paid by Wal-Mart. What it boils down to is that Wal-Mart has complete and total control of all claims.
Wal-Mart will also tell you 'go ahead and sue us, we have more money to pay our lawyers than you do'. And they will spend more on their company owned lawfirm then the repairs would have cost if they would accept responsibility.
Bob
Palm Coast,Florida,
U.S.A.
TLE CMI claims Rip-offs
#6UPDATE Employee
Tue, July 29, 2003
I have seen this and other mistakes so many times in the previous 3 years I have worked at Wal-Mart TLE.
When you purchase the 15 point oil change it reads checking and topping off the windshield washer fluid, transmission fluid, power steering fluid, and differential fluid. The service does not check or top off the brake fluid or coolant.
But, when you consider the fact that they pay their tle associates $6.00 per hour you get a guy off the street that dosen't know a brake fluid resivor from a spare tire. (If he was a technician he would be down the street making $26. per hour.) Many times I have seen these guys put automatic transmission fluid in power steering containers and brake fluid resiovors. At times they can't find the oil filter wrench so they clean the filter and not change it. The customer requests Castrol oil but gets Quaker State bulk oil, etc. The employee turn over in an average tle is 25% per month. That is the reason you see new faces every time you return for your oil change.
The only training they get is "here is a car, this is how you open the hood, this is where you put in the oil". From there he is on his own. It's a 50 50 chance that you will get someone that has performed the job before when you get your oil changed or tires replaced at a Wal-Mart.
The manager (probley came from the bakery or stock room, because he has a very low IQ but could say "yes sir" 50 times in 30 seconds) has been trained to turn everything over to CMI which is a Wal-Mart owned claims administration company. When CMI calls the manager and the person accused of damaging the vehicle they are instructed to say "It was that way when the vehicle arrived". CMI then denies the claim, It never gets to the insurance company as a claim.
If something is obivious and caught before the vehicle leaves or Wal-Mart is taking responsibility it is handled in house. The customer is instructed to have it repaired, bring the bill to the store and a refund is given immediatly.
As for the videos, the cameras are never on unless Wal-Mart is trying to catch an employee at something so they can get rid of him. CMI has no access to them.
When you have a claim aginst Wal-Mart, you are referred to CMI, Inc. In actuality, it is a division of Wal-Mart who's employees are paid by Wal-Mart. What it boils down to is that Wal-Mart has complete and total control of all claims.
Wal-Mart will also tell you 'go ahead and sue us, we have more money to pay our lawyers than you do'. And they will spend more on their company owned lawfirm then the repairs would have cost if they would accept responsibility.
Shelly
Manhattan,Kansas,
U.S.A.
DON'T GO TO WAL-MART'S TLE
#6UPDATE EX-employee responds
Tue, May 20, 2003
Don't go to wal-mart to get your oil changed or to buy your tires. Take it from me I've heard countless stories of having cars getting screwed up. They always tell you if you have flat that your tire can not be fixed and needs to be replaced even if it's fine. They always tell you its going to be several hours until it is finished so that you spend more time shopping in the store. If you go to wal-mart to have your oil changed check your oil before you leave the lot. I've heard several customers back and say there wasn't enough oil in there car. There was even one time a customer came saying there was no oil in their car at all. Just remember you've been warned by customers and employees so if you go there to have your car serviced and something goes wrong you have no one to blame but yourself.