Wal-mart Refused To Work With Customer Bowling Green Kentucky
I went to Wal-mart store #299 yesterday to purchase a Executive Chair for my office. My boss gave me permission to purchase a chair, so long as it did not exceed the $100 dollar purchase limit on my corporate card. I located a chair for $98.66, so I thought I would speak to a manager and ask if they might work with me and give me a "small" discount on the price, (enough to cover the taxes), so that I could purchase the chair for just under $100. The manager told me "no" that they would not help me with this. I can't believe that Wal-mart (as big as they are and the millions of dollars they make a day), would be so unwilling to work with me on this.
Now here is the real catch to all this.... when I returned to the office, I decided to see what they had online at walmart.com. I located the same chair online (that I was going to purchase in the store) for $92.96, with tax the total would be $98.54, just under the $100 I needed the price to be at. So I went back to the store and was promtly told that the store "will not match" the price online for the same item. I thought...you got to be kidding me, especially when the website has a "find store" button online, to help you locate the item at a store in your area.
So "Wal-mat", what happened to "customer service" and "we care about our customers", what a joke. In reality you don't care about the "customer" one bit. For a store manager to not work with me on this purchase over a "$6.00" discount, when you can find the same item on their website for less money, makes absolutely "NO" sense to me. Why would a customer want to pay more for an item at the store, when they can get it for less online?, especially when you offer "free delievery" to the store?
If the store can replace the item in their inventory with the same item to be shipped to the store, why won't the store manager work with a customer on the price?? Or is Wal-mart that hard up for $6.00 that they must "rip-off" the customer on the price at the store vs. the price online? Go figure.....so much for Wal-mart being "customer friendly".
Garrett
Bowling Green, Kentucky
Canada
10 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
Hard To Frickin' Believe II
#11Consumer Comment
Fri, September 07, 2007
I'll try this again. "My boss GAVE ME PERMISSION to purchase "A" (not an) executive chair for my office, so long as it did not exceed the $100 purchase limit(WOW) on HIS corporate card"(at that). "I located a chair for $98.66 .... requested a small discount so it wouldn't go over my $100 limit". Now we're talking $104.92 with tax. "The manager told me no". Then he goes back to the office and finds it on walmart's web site for $98.54 or $6.38 cheaper.
So he goes back to walmart, a second time and confronts the manager with his newfound knowledge about the online price and requests an online "price match" which the manger again refuses to give him. Lord, if this guy was one of my employees, he'd be out on his butt for wasting at least a half a day looking for a frickkin office chair. He doesn't state if he ever got one or not but from the sound of it, he can probably piss away another half a day or more looking for one.
He should have just dropped the extra $4.92 on the counter, out of pocket, the first time and been done with it. Just think about how much time(payroll), energy and gas he spent, going back and forth to walmart, then back to the office, time on the computer, then back to walmart the second time, to be told NO a second time. He'd better hope his boss doesn't find out about this, otherwise he'll be getting canned and he just might end up a manager AT walmart. Hard to frickin' believe , another "businessperson" in the making. This reminds me of one of those management problems they give the kids in business class in junior college. Then you get to write a business letter to corporate America requesting a solution.
Margaret
Houston,Texas,
U.S.A.
YOU ARE SUPPOSE TO PURCHASE OFFICE SUPPLIES AT THE OFFICE SUPPLY STORE
#11Consumer Suggestion
Fri, September 07, 2007
Your first mistake was even going to Wally World. You need to purchase your office supplies from the office supply store and stop supporting that cheesy Wally World, I don't even shop there and I am certainly not wealthy, but I lead a happy and hopefully stress free life!!!!!!!!!!!!!!!!!!
Robert
Buffalo,New York,
U.S.A.
Say what ex-employee?
#11Consumer Comment
Fri, September 07, 2007
"At the same time they waste more money every year taking back everybody's junk that they have had for several years ..."
You mean taking back everybody's junk that they PURCHASED at Walmart?
You mean that junk purchased at Walmart several years ago can still be returned? Dang, I'm loading up the F-150 this Saturday morning! I'm already drooling about all the new junk I'm gonna get when I take the old junk back!
Thanks for this important tip! I'm never gonna need to have a yard sale again. Just load up and head to Walmart! Wow! Now that's what I call RECYCLING!
ROTFLMAO!
Genell
Madison,Tennessee,
U.S.A.
Tell Me About It
#11UPDATE EX-employee responds
Fri, September 07, 2007
Yes you could have ordered it online if you just had to have this chair. Things are always cheaper online and that is how it is. Some Wal-mart stores are cheaper than another Wal-mart store. They may have a sell that another store does not have and it is policy to not honor that, but in most cases they give in. The reason they did not knock the price is because nothing was wrong with the chair. At the same time they waste more money every year taking back everybody's junk that they have had for several years that they bring back to customer service. In other words, $6 compared to millions of waste big deal. Otherwise there are other stores with nice office chairs, look around more.
Genell
Madison,Tennessee,
U.S.A.
Tell Me About It
#11UPDATE EX-employee responds
Fri, September 07, 2007
Yes you could have ordered it online if you just had to have this chair. Things are always cheaper online and that is how it is. Some Wal-mart stores are cheaper than another Wal-mart store. They may have a sell that another store does not have and it is policy to not honor that, but in most cases they give in. The reason they did not knock the price is because nothing was wrong with the chair. At the same time they waste more money every year taking back everybody's junk that they have had for several years that they bring back to customer service. In other words, $6 compared to millions of waste big deal. Otherwise there are other stores with nice office chairs, look around more.
Genell
Madison,Tennessee,
U.S.A.
Tell Me About It
#11UPDATE EX-employee responds
Fri, September 07, 2007
Yes you could have ordered it online if you just had to have this chair. Things are always cheaper online and that is how it is. Some Wal-mart stores are cheaper than another Wal-mart store. They may have a sell that another store does not have and it is policy to not honor that, but in most cases they give in. The reason they did not knock the price is because nothing was wrong with the chair. At the same time they waste more money every year taking back everybody's junk that they have had for several years that they bring back to customer service. In other words, $6 compared to millions of waste big deal. Otherwise there are other stores with nice office chairs, look around more.
Genell
Madison,Tennessee,
U.S.A.
Tell Me About It
#11UPDATE EX-employee responds
Fri, September 07, 2007
Yes you could have ordered it online if you just had to have this chair. Things are always cheaper online and that is how it is. Some Wal-mart stores are cheaper than another Wal-mart store. They may have a sell that another store does not have and it is policy to not honor that, but in most cases they give in. The reason they did not knock the price is because nothing was wrong with the chair. At the same time they waste more money every year taking back everybody's junk that they have had for several years that they bring back to customer service. In other words, $6 compared to millions of waste big deal. Otherwise there are other stores with nice office chairs, look around more.
Robert
Buffalo,New York,
U.S.A.
I have 2 business credit cards for the 2 small companies I own
#11Consumer Comment
Thu, September 06, 2007
and the walmarts around here don't have any trouble taking them.
I've used the one for my rental property management company with walmart online without any problems.
What type of business card have you tried to use Leena?
Mine are both VISA and I've never had any problem using them at any store or on the internet.
FOR THE OP: If you really want the chair, simply go on line and buy it and have it sent to that store for pickup!
You'll have the chair you want and, just maybe, the bonehead manager will learn something!
Duane
Monroe,North Carolina,
U.S.A.
Why do you think
#11Consumer Comment
Wed, September 05, 2007
that you should get a "special" price for something? What makes you better than anyone else?
If they adjust the pricing just because you asked them to, they would then, in all fairness, have to do the same with everyone else. As a test, try that next time you go out to eat at a restaurant; or next time you go to the movies.
What you could have done, is paid the $100.00 with the charge card and paid the small difference in cash.
It is very common to find the same item priced different online than what a store has it priced for....and not just at Wally World......look at CC or BB.......it happens all the time. Selling it online means that they do not have the expense of shipping it to the store, unloading it, stocking it on the floor.
I really cannot believe that you are complaining about this.
LEENA
NORTH,Oregon,
U.S.A.
About WalMart.com
#11Consumer Comment
Wed, September 05, 2007
Incidentally...although good ole WallyWorld offers a bevy of lower priced garbage for sale on their website....they do not accept business credit charges on the internet. nor can I use my business credit account to purchase gas from WalMart gas. Hmmm.....and I thought they were only interested in getting money. I guess they're just as interested in losing business. Can you really trust people that contradict themselves?