Last march, I purchased an Acer Aspire1 at Wal-mart. Walmart knew that this was a fraud. Acer Aspire is a rinky dink company and the warranty is worse than worthless. Walmart knew this full well. Walmart only has a 15 day warranty on the computers that they sell. Acer Aspire is a rinky dink company. Firstly, I had to register a serial number 23 digits long before they would even look to confirm that my computer was on warranty!! Then they denied that I had submitted the correct serial number. After 12 {!!!!!!!!!!} e-mails, customer "service" finally acknowledged that I had submitted the correct serial number.
I kept asking them for their local outlet so that I could take the laptop in and get it working again. First, they asked a bunch of idiotic questions. After a month, they finally answered my question by stating that I had to send the computer to houston, Texas!!! What kind of prompt, local, cheerful service is that? One of the customer "service" representatives attempted to lie, stating that I had dropped the laptop and that's why it is all dark!! Another rep said to mail it in. I said what good would it do to mail {at my own expense} only to have you LIE and refuse to fix even though it is on warranty and it is dark through no sin of mine own. Acer knows they sell defective products. A "crack" began to show after I only had the computer for 4 months. Then dark blotched showed. I abused the laptop in no way.
But the focus of blame goes to abominable Walmart. Walmart, even when I pointed all of this out to the "manager", refused to refund as a decent public relations gesture. They said the walmart "warranty" had expired. So!!!! What good is a 15 day warranty?!! Walmart knows that they deal deliberately with evil companies whose "warranties" are worse than useless. Imagine a warranty wherewith you have to mail the part in AT THE CUSTOMER'S EXPENSE!! Walmart is to be shut down for violation of trade, dishonoring their promises, deceitful public relations, etc.
2 Updates & Rebuttals
WWWeb
Anytown,Texas,
United States of America
A note to the "rinky dink" Computer Expert...
#3UPDATE Employee
Tue, December 08, 2009
Acer ranks among the top five computer manufacturers worldwide. Their brands include Acer, Gateway, Packard Bell and e Machines. I am sure you already know my level of expertise since I am employed by Wal-Mart - so please tell me yours...
By the way why are you trading with Wal-Mart?
http://wakeupwalmart.com/facts/
(You can still click on the above link even if it is redacted by ripoffreport.com)
Robert
Irvine,California,
U.S.A.
So..
#3Consumer Comment
Sun, November 29, 2009
I am no fan of Wal-Mart but there is no RipOff here.
If you didn't like the 15 day return policy(NOT a Warranty) at Wal-Mart why did you buy it from them? After that 15 day period you must deal with the manufacturer. If ACER is such a rinky dink company, in your mind, why did you buy it?
After a month, they finally answered my question by stating that I had to send the computer to houston, Texas!!! What kind of prompt, local, cheerful service is that?
- Does the warranty state you are entitled to local service? Doubt it...
Imagine a warranty wherewith you have to mail the part in AT THE CUSTOMER'S EXPENSE!!
- Actually show me a warranty where you DO NOT have to do this.
Walmart is to be shut down for violation of trade, dishonoring their promises, deceitful public relations, etc
- What violation of trade? You paid them money and they sold you a computer. What promise did they dishonor? You had 15 days to return it with them, you didn't try to return it within that 15 days. With the "deceitful public relations" and "evil companies" comments I think you may have other issues with them that you did not go into.