Complaint Review: Walden University

Within the next few weeks, I will not be a student at Walden University. As an institution of advance learning their administrative business practices are inefficient and unprofessional. I have always thought that once an educational institution's main focus is on increasing profit margins and less so on the welfare of its students, and the quality of its pedagogy then there is bound to be a conflict of interest.

The university's "unethical" practice to recruit as many students with a failure to explain the financial aid process in details prior to and even during enrollment is deceptive. This is particularly so for international students whose country of origin financials aid's practices and rules differ from that of the United States. Upon self-discovery of the latter, rather than the university trying to help me in a professional manner, I was made to feel ignorant and the blame was cast solely on me for not having the initial detailed information from the university. This is despite my many attempts to obtain the same. Each time I attempted, I am transferred to another department of which people are either unaware of what I am relating or I am told my information lacks credibility.

Then there are the insensitive, rude undertone emails and telephone conversations that reflect the "after the fact" limited information. If I was that ignorant, would I have become a student of higher learning in the first replace as suggested by the reactions of the university's staff?  At one point I was not  given an academic advisor because the university was not aware that they had not given me one following the departure of the previous academic advisor. Who incidentally had lacked advising and professionalism skills, small wonder she departed from the university. As if to punish me for some unknown crime, fate caused me to self-appoint a new an equally ineffective academic advisor. What behooves me is that these people have master's and doctoral degrees, many from Walden university. Yet they lack basic common sense as well as advanced thinking skills that ought to be reflective of their educational attainment and maturity.

Did I also mentioned that when a person telephones the university, you are advised and reminded that calls are monitored for "quality [guarantee]purposes, " a script that is embedded in the psychic of the university's staff and that is all there is to that action. Also, the university request that you complete these survey so that "we can improve the delivery of our services," really,? That is so ironic!  An educational institution cannot be teaching its students how to act professionally responsible while its administrative and academic support staff are being inefficient, incompetent, and unprofessional. This spells, hypocrisy and deception, therefore I do not want to be  connected with an institution that engages in not only such practices but also bias and discrimination. I believe that good reputation is still important so please, please reconsider carefully before choosing Walden University, I had to learn the hard way after receiving initial warnings. Please do not make the same mistake as I did.