Waldorf Ford and Dodge the business that doesnt give a dam Waldorf Maryland
I purchased a 1998 Dodge Caravan on April 24, 2002 from the used deparment of this car dealership. The salesman that assisted me, Bill McCoy, was really caring, courteous and understanding. My problem began in the financing department. I was swallowed in a barage of paperwork, explainations were read to me like the riot act and was directed what to sign on each form. About beginning of June, unbeknownst to me, my vehicle's transmission was acting up. After two separate times my vehicle was in their repair department and 5 trips back and forth to Waldorf (approx 30+ miles, roundtrip), and no rental car -- the transmission was replaced. Thankfully, this was covered under the warranty that cost me about $1500.
I still had to pay a $100 deductible. I contacted customer service three times by e-mail and for my "inconvenience" I was offered three free oil changes by the service department manager, Scott Strickler. My major problem is this and it is still going on at this time. I physically went into the used car department on 06/15/02 and saw spoke with the fiance manager, Eddie Orr. He wrote a statement to cancel the Gap coverage insurance and was signed by myself. The requirement was to cancel within 60 days and I (finance company) would receive a refunded amount. This was repeated explained to me and I acknowledged that I understood this. I have made calls to personnel up and down the chain of command and still end up with the same answers or persons that are to resolve my "problem".
Well, needless to say, I still have not received ANY information to show a refund with my finance company. I have been to the dealership in person in October to inquire about the process. I made sure all of my contact information was correct so there would not be any excuses. I have been in constant contact with Mr. Orr and Nicole Vincergra who deals with the GAP coverage insurance. I last spoke with Nicole on December 13, 2002. She informed me that my finance company "misapplied" the amount. I did not see any information as such on my statement. I was supposed to have received a copy of the refund check sent to the financer -- still have not received it.
I am absolutely tired of this and feel that my hands are tied. Please help!
Carolyn
Washington, District of Columbia
U.S.A.
5 Updates & Rebuttals
Waldorf Ford and Dodge -- finally handled their business
#60
Tue, January 14, 2003
On January 2, 2003 I sent an e-mail to the customer service ("contact us" page) on the website. I informed the dealership that I had referred them to this website and gives them a "bad name" and sent a copy of what I wrote to you (Rip-Off Report). This is what I attached:
"To you at Waldorf Ford and Dodge, I have mentioned the problems that I have had to family, friends, and acquaintences. I advised them to spread the word and NOT to purchase any vehicles from you all. I guess the folks that are suckers and in the dark still come to purchase vehicles from you. Seems like, when the vechicle needs servicing or have financing issues, the customer is SCREWED ROYALLY!
I received a call on January 7, 2002 from the Department Manager, Dan Molts to apologize for the "inconvenience" and I was informed that a copy of the GAP refund check was sent to me and also sent to the finance company. I received the copy on January 8, 2003. Even though it was less than what it was supposed to be, my problem has been resolved. I believe they didn't want their reputation to be tarnished. Hmmm.
Just letting you all know of the success that I had. Thanks Rip-Off Report!!!!
April
Waldorf,Maryland,
U.S.A.
Waldorf Ford could care less about consumers
#6Consumer Suggestion
Tue, December 31, 2002
I too have had my hands full with the bull from this dealership. I also posted a report, mine was continuous problems with a new Focus.
Anyway, Scott Strickland is a real jerk. After you contact him as to the service problems, he won't pickup or return your calls, if you lie about who you are to get him on the phone, when you realizes who he's speaking to, he gets rude and cocky. He thinks his crap doesn't stink. He's told us to come up to see him at different times, each time he's no where to be found. After dealing with this moron for 2 years, now, I still couldn't tell you what he looks like. Amazing isn't it?
If you conmplain to their main office, they'll tell you to deal with that dealership. Lovely how Ford screws people isn't it?
We went through the same thing with our contract. It's a slam dunk to them, so the quicker they run you around in circles, the quicker they get their compensation. Not that this will help any, but the owner of this dealership is Floyd Alexander. But if you go to him, he'll take you to another department, everytime. We even had a meating scheduled with him. The meeting consisted of him taking us over to the service department and him telling the assistant manager, "Help these people." Real good meeting, right?
Now, as to them not crediting your account, etc. Call up Dan Moltz. He's actually in charge of all the finances. Maybe you'll get lucky and he'll do something.
Sorry, I can't be of more help. Unfortunately, no matter what you do, Waldorf Ford always comes off in the clear.
April
Waldorf,Maryland,
U.S.A.
Waldorf Ford could care less about consumers
#6Consumer Suggestion
Tue, December 31, 2002
I too have had my hands full with the bull from this dealership. I also posted a report, mine was continuous problems with a new Focus.
Anyway, Scott Strickland is a real jerk. After you contact him as to the service problems, he won't pickup or return your calls, if you lie about who you are to get him on the phone, when you realizes who he's speaking to, he gets rude and cocky. He thinks his crap doesn't stink. He's told us to come up to see him at different times, each time he's no where to be found. After dealing with this moron for 2 years, now, I still couldn't tell you what he looks like. Amazing isn't it?
If you conmplain to their main office, they'll tell you to deal with that dealership. Lovely how Ford screws people isn't it?
We went through the same thing with our contract. It's a slam dunk to them, so the quicker they run you around in circles, the quicker they get their compensation. Not that this will help any, but the owner of this dealership is Floyd Alexander. But if you go to him, he'll take you to another department, everytime. We even had a meating scheduled with him. The meeting consisted of him taking us over to the service department and him telling the assistant manager, "Help these people." Real good meeting, right?
Now, as to them not crediting your account, etc. Call up Dan Moltz. He's actually in charge of all the finances. Maybe you'll get lucky and he'll do something.
Sorry, I can't be of more help. Unfortunately, no matter what you do, Waldorf Ford always comes off in the clear.
April
Waldorf,Maryland,
U.S.A.
Waldorf Ford could care less about consumers
#6Consumer Suggestion
Tue, December 31, 2002
I too have had my hands full with the bull from this dealership. I also posted a report, mine was continuous problems with a new Focus.
Anyway, Scott Strickland is a real jerk. After you contact him as to the service problems, he won't pickup or return your calls, if you lie about who you are to get him on the phone, when you realizes who he's speaking to, he gets rude and cocky. He thinks his crap doesn't stink. He's told us to come up to see him at different times, each time he's no where to be found. After dealing with this moron for 2 years, now, I still couldn't tell you what he looks like. Amazing isn't it?
If you conmplain to their main office, they'll tell you to deal with that dealership. Lovely how Ford screws people isn't it?
We went through the same thing with our contract. It's a slam dunk to them, so the quicker they run you around in circles, the quicker they get their compensation. Not that this will help any, but the owner of this dealership is Floyd Alexander. But if you go to him, he'll take you to another department, everytime. We even had a meating scheduled with him. The meeting consisted of him taking us over to the service department and him telling the assistant manager, "Help these people." Real good meeting, right?
Now, as to them not crediting your account, etc. Call up Dan Moltz. He's actually in charge of all the finances. Maybe you'll get lucky and he'll do something.
Sorry, I can't be of more help. Unfortunately, no matter what you do, Waldorf Ford always comes off in the clear.
April
Waldorf,Maryland,
U.S.A.
Waldorf Ford could care less about consumers
#6Consumer Suggestion
Tue, December 31, 2002
I too have had my hands full with the bull from this dealership. I also posted a report, mine was continuous problems with a new Focus.
Anyway, Scott Strickland is a real jerk. After you contact him as to the service problems, he won't pickup or return your calls, if you lie about who you are to get him on the phone, when you realizes who he's speaking to, he gets rude and cocky. He thinks his crap doesn't stink. He's told us to come up to see him at different times, each time he's no where to be found. After dealing with this moron for 2 years, now, I still couldn't tell you what he looks like. Amazing isn't it?
If you conmplain to their main office, they'll tell you to deal with that dealership. Lovely how Ford screws people isn't it?
We went through the same thing with our contract. It's a slam dunk to them, so the quicker they run you around in circles, the quicker they get their compensation. Not that this will help any, but the owner of this dealership is Floyd Alexander. But if you go to him, he'll take you to another department, everytime. We even had a meating scheduled with him. The meeting consisted of him taking us over to the service department and him telling the assistant manager, "Help these people." Real good meeting, right?
Now, as to them not crediting your account, etc. Call up Dan Moltz. He's actually in charge of all the finances. Maybe you'll get lucky and he'll do something.
Sorry, I can't be of more help. Unfortunately, no matter what you do, Waldorf Ford always comes off in the clear.