Complaint Review: Walgreen's (Bay Area And SchaumburgIl 805 Eulclid Ave.

I take pain medication daily as well. Oxycontin 80mg's for a few years. I ran into a problem today with my medication which lead me to this report. After I read it, I do agree she has a problem. The main problem is that it has me so confused that well- never mind I forgot what I was going to say.

I live in Texas as well and back to my problem. I dropped my bottle this morning when I was half asleep. Something just told me to count them. I did. Exactly 25 short, which means that I will be in trouble for 10 days.

I use nothing but a small family owned pharmacy as well. They are the best. Problem was I ran out on Sunday and had to go to Walgreens to get it filled. Now I'm 25 short and this is the first time for me.

Does anyone have any ideas about my options with walgreen's? I'm going to contact my doctor tomorrow to see if he will write a script for those missing then buy them out of pocket I guess. But I'm sure that will be reported to the DEA as well. I hate to ask him to do that but I have no other choice but to quit. Then what do I do about the pain?

Anyway you would think that Anita would be more observant. Especially if she has taken it a long time. Man, they treat this stuff like a nuclear war head. Can walgreens count what they have in stock to see if they did short me. I'm sure if they did it on purpose, it went out the door in someone's pocket.

I take pain medication daily as well. Oxycontin 80mg's for a few years. I ran into a problem today with my medication which lead me to this report. After I read it, I do agree she has a problem. The main problem is that it has me so confused that well- never mind I forgot what I was going to say.

I live in Texas as well and back to my problem. I dropped my bottle this morning when I was half asleep. Something just told me to count them. I did. Exactly 25 short, which means that I will be in trouble for 10 days.

I use nothing but a small family owned pharmacy as well. They are the best. Problem was I ran out on Sunday and had to go to Walgreens to get it filled. Now I'm 25 short and this is the first time for me.

Does anyone have any ideas about my options with walgreen's? I'm going to contact my doctor tomorrow to see if he will write a script for those missing then buy them out of pocket I guess. But I'm sure that will be reported to the DEA as well. I hate to ask him to do that but I have no other choice but to quit. Then what do I do about the pain?

Anyway you would think that Anita would be more observant. Especially if she has taken it a long time. Man, they treat this stuff like a nuclear war head. Can walgreens count what they have in stock to see if they did short me. I'm sure if they did it on purpose, it went out the door in someone's pocket.

I am also a chronic pain patient who takes opiates. I live in Texas and we have the seven day rule and it's a pain but it's one of the things that keeps the docs out of jail. As pain doctors who prescribe opiates, our doctors are constantly under a DEA microscope. I have to seriously question the competency of a doc who would write or accept a patient with three months of opiate prescriptions written in advance.

First of all, it's illegal to do that - it's like post dating a check only a lot more serious. I can't believe a doctor who wants to keep his license would actually do this sort of thing. I KNOW that it's against Walgreens policy to accept post dated prescriptions for anything but especially opiates and especially in a state where the day law is active.

Add to all of this, the lack of cogency and cohesive verbiage in the first post and I seriously question whether the original writer was truly in a physical and mental position to explain and understand also don't get why the two Anita's would jump down the throats of two kind people who took time our of their days to commiserate with a fellow CIP victim... unless Anita and Anita and the original poster are either the same people or taking the same opiates incorrectly.

The only thing I will agree with the original poster about is the lack of consistent quality control at Walgreen's. I've had many problems with them - I even rec'd the wrong opiate once. Obviously, I don't go there anymore. In fact, I've quit all of the big pharmacies and go to a locally owned and managed one where the staff knows me by name. It's less convenient because the hours are 8 to 6 but I've had far more success getting my scripts filled correctly and I no longer pull out the PDR every time I pick up my meds and they deliver!

I sorry to hear about your encounter with Walgreen's Anita. I also suffer with chronic pain and have problem receiving my meds on time. I receive mine from the military pharmacy and they are a narcotic pain pill that is controlled by the DEA. I suspect this is who is behind your problem, receiving your medication on time. Walgreen's is simply playing with you hoping you will give up and live in pain. Instead of treating you for pain they would much rather give you anxiety and psychological pills. This is a problem for many Americans. Instead of treating someone who has or suffers from chronic pain they would rather treat you for depression. You need to write your congressman and senate leader and state officials and complain. Maybe if enough of us do it we will start to be treated for our chronic pain problem and not depression. Treat a person for chronic pain and they most likely will not have any depression on any need for high dollar psychological medications. Then they will get back to as normal life as possible. Good Luck! Anita

I sorry to hear about your encounter with Walgreen's Anita. I also suffer with chronic pain and have problem receiving my meds on time. I receive mine from the military pharmacy and they are a narcotic pain pill that is controlled by the DEA. I suspect this is who is behind your problem, receiving your medication on time. Walgreen's is simply playing with you hoping you will give up and live in pain. Instead of treating you for pain they would much rather give you anxiety and psychological pills. This is a problem for many Americans. Instead of treating someone who has or suffers from chronic pain they would rather treat you for depression. You need to write your congressman and senate leader and state officials and complain. Maybe if enough of us do it we will start to be treated for our chronic pain problem and not depression. Treat a person for chronic pain and they most likely will not have any depression on any need for high dollar psychological medications. Then they will get back to as normal life as possible. Good Luck! Anita

I sorry to hear about your encounter with Walgreen's Anita. I also suffer with chronic pain and have problem receiving my meds on time. I receive mine from the military pharmacy and they are a narcotic pain pill that is controlled by the DEA. I suspect this is who is behind your problem, receiving your medication on time. Walgreen's is simply playing with you hoping you will give up and live in pain. Instead of treating you for pain they would much rather give you anxiety and psychological pills. This is a problem for many Americans. Instead of treating someone who has or suffers from chronic pain they would rather treat you for depression. You need to write your congressman and senate leader and state officials and complain. Maybe if enough of us do it we will start to be treated for our chronic pain problem and not depression. Treat a person for chronic pain and they most likely will not have any depression on any need for high dollar psychological medications. Then they will get back to as normal life as possible. Good Luck! Anita

My heart goes out to the victim of this situation. However, I do have a suggestion to prevent problems due to the carelessness of Walgreen's employees or any other pharmacy. Don't give them your prescriptions early. If your physician gives you several prescriptions in advance, I would suggest that you find a safe place for them in your own home. This way, you don't have to rely on the pharmacy to keep up with your prescriptions. You can depend on yourself to keep up with something so important.

Good luck and best wishes,

Terri
Mississippi

I'm not sure if we have one Anita or two so I will respond as if there are two. I will call the OP Anita 1 and the other Anita 2.

To Anita 1
Again, I am so very sorry for all you went through. As I said, I've been a CIP patient myself and know full well the anxiety of not having your pain controlled. I do have two questions however. 1) If you've had so many problems with Walgreens in the past, why did you choose to continue doing business with them both in CA and IL? I know you said your friend trusted this Walgreens but I would be so skeptical of them.

2) Why, oh Why did you let them hold your future prescriptions? I would never have let them out of my sight until it was time to fill them. Too much can (and obviously did) happen.

To Anita 2
Aefss never belittled the original poster. He was mearly trying to warn her that some people who post here might try to. CIP patients know full well that many people don't understand their pain. In 2003, I had a collapsed femoral head. My right leg was several inches shorter than my left. Still I had people tell me that the pain was all in my head or to suck it up. I had others tell me I shouldn't take anything more than a tylenol for it. BTW, from what I've seen on these boards, Aefss has lived in the United States and quite often has some good advice for posters. It was you who "assumed" because his current address is in Europe that he's never lived in the US.

Also, it is you who should learn to read. The OP (Anita 1) said she had assured her new local doctor, based on what Walgreens had told her, that the two existing prescriptions she had (from her CA doctor) were OK. She was upset because now she had to go back to him and tell him that she did indeed need an August prescription. So, they were still out of state prescriptions.

I was the one who bought up the information about NYS law. I was only doing so to point out how laws vary from state to state. Like most of my post, I was only trying to provide some insight and give some advice from someone who has "been there, done that" My reason for bringing up a pain management doctor is that sometimes they know of newer and perhaps less costly ways to treat pain.

PS..thanks to all who defended me!

In reading your comments, I picked up on the topics of your being treated in an emergency room for your pain and that you already have a new doctor to write your prescriptions. Before I ended up in the ICU because of my doctor's non care about what withdrawals symptoms I would go through, my husband took me to the emergency room several times. When they would come in and examine me, we told the whole story about my surgery which included removing a 13cm sarcoma from my chest wall along with four left ribs, part of my left lung, part of my sternum and reconstruction of my diaphragm.

After you told your history, they would look at chest which is not a very pleasant thing to look at and then they nonchalantly told us that they did not treat patients with chronic pain in the emergency room. So, 10/2005 was a very bad month for my family because it was constantly tryint to find someone to help me and it seemed that "nobody cared". Also, here in Birmingham, AL, there are pain clinics that use breathing exercises, cortison injections, etc. to treat patients and when you tell them that you are on Oxycontin, etc. they immediately tell you that they do not use prescription medicines in treating their patients with chronic pain.

So, it is very hard to find a new pain doctor. If I were healthier, I would like to find a way for all patients with chronic pain would have access to doctors, hospitals, etc. without these so called "professionals" looking at you like you just want the drugs for a high. The medicine I take in no way makes me feel "high". It does not take away all the pain but doctors will not at this time try to change my medications.

When I finally a new pain doctor at the first of November, 2005 after my visit to ICU. The doctor is at a state funded hospital because I am disabled and fall into he category of "indigent". I was upset about having to go to this hospital, but the doctor is actually nicer than the one at a "private hospital" and I think that even if I do ever get insurance that covers medications, etc. I would still continue seeing him because I in no way want to see Dr. Ness who screwed me over with his four week detox program.

Anita Let Me introduce you to a little thing called freedom! The ripoff report is a place for people to come and express their views. You have no right to blow up and sound off at people because they don't happen to agree with you personally.

I have run across some rude people on this board but I think you have out done them all. As far as well written and intelligent check the site again this is a place for a lot of people who have no place else to turn, do to lack of education or a language barrier or finance issues.

I don't know if what was posted was true or not about wallgreens. However I can tell someone who likes to point fingers and blame the world when I see them.

I'm not sure if there are two posters or one. On this topic,
Named Anita from Schaumburg! Illinois if its one lay of the scripts a little before posting. If it's two someone needs to take away the keyboard of Anita #2 and teach her some manners.
So you can spell so you can type big deal now move on, don't over rate your own importance.

I also read the first post it was long and boring and as hard to follow as a 6 year old in Toys R us and straight out sounds like poor planning if you move half way across the country and are dependant on medication you make sure you have your basses covered. It's called preparing for emergencies. And yes pharmacy's do not like to fill out of state prescriptions especially for Oxycodone. Im sure there was some fault by Wallgreens. But get real California to Illinois.

The rules of thumb keep it short direct and to the point when posting. Allow others the courtesy of having there own opinion.

Now go read your own long drawn out post Because after your nasty attitude you are most likely the only one left who cares what they say!

Anita, I offer my apologies if you believe I misinterpeted your post and was being critical of you.

I simply was pointing out the fact that it is difficult for any patient to get a controlled substance prescription filled when it is written from an out of state physician. This is true of Walgreens and many other pharmacies.

Pharmacies and their pharmacists must be licensed to dispense in the state they are located in. While they are required to follow federal laws, states may place additional restrictions on pharmacies as well.

In retrospect, the local physician could simply have rewritten the prescription and it would have been much easier to fill. Walgreens should not have lost any of the prescriptions, that is a blatant error on their part.

I am sorry, as a pain patient, you were not treated with more care and concern. No one should be made to suffer due to someone else's mistakes or their simple ignorance. The pharmacist at Walgreens was not empathetic and is not well suited for his job.

I wish you many pain free days in life and the best in everything.

Something readers need to take into account is the names that appear on the rebuttals that attack Jennifer and Aafes. They all say Anita. So does the OP. In some of the rebuttals signed by Anita she refers to herself as a different person than the OP. In at leasst one, she refers to herself as the OP. This seriously hurts your credibility when you post, pretending to be other people. But of course, "Anita" will post again saying she is not the OP and "Anita" will post again saying she is not the rebutter.

Hello, The entire point of my report is that NO I could not have "gone for a time with out them." Your response was extremely pointless and I am frankly surprised that they would even allow your comment to be posted (especially since Rip-Off Report does mention that only "solid, productive criticism" will be accepted only).

Your response was not only evidence that you had failed to read my report, however, it seems that you were responding to an entirely different report. It is caustic for you to have even said to m that I would be belittled. Well I think that you may have even beaten others to that punch because your comment lacked any sincerity and it reads as if you are offended by what I have written, which is psychotic for you to feel anything other than what even Jennifer commented.

If you disagree with what I have written, at least have sound and justified commentary than what you have written. It was completely useless to me and you have NO idea what I have been through and your lack of sincerity precludes the very attitudes prevalent in the industry today. It isn't about you and apparently you are not dealing with any kind of pain as I or as others have and still do.

It's like with comments like yours, who needs insults. I am glad that you have relieved yourself of such anger, especially that you do not know me or even reside in the US to even know what I am talking about. In fact, your response reads very strange as if you had just awakened out of some stupor. It is sad. Thank you for nothing, though.

To Jennifer: Thank you for being sincere and helpful. I have the physicians that I need and it was not the laws that I am troubled by (I was a Criminal Justice Major before I became afflicted with this secondary disability). I respect the law very much and much more than the average individual. The problem here is that out of the 10 Walgreen's (the Euclid Ave being the 10th~ seriously, no exaggeration) at least 3 of them literally lost my prescriptions (there were different prescriptions and not the same one). I am frightened that any pharmacy would have the audacity to deny that or take responsibility of having lost the scripts at all. This is criminal to me because I view this as theft (Evelyn at the Euclid Ave. Walgreen's ~revealed to me today by the Pharmacy manager~ was the one to have stolen the script as we asked the Walgreen's Store manager to review the security cameras to locate my presence and the THREE scripts I physicially brought in on Sunday July 2,2006 at or around 2pm). The Store manager claimed to have no cameras in the pharmacy~ which I find to be rather suspect~ this would have shown that I was there and did bring in three scripts and my husband stood right there when I handed them to Evelyn.

After we deducted the series of events, we know that she falsified even saying that she has not been given three scripts. The fortunate thing is that I have a typed letter from my physician in Calfornia stating that he gave me 3 scripts for Oxycodone and 1 script for Lorazepam. We gave the signed letter to our NEW physician and he has the letter in his file. There is absolutely no reason for me to act in any dishonest manner because I cannot use another script unless it is written for that month. I cannot use two different scripts anyway. It shows that Evelyn stole the script herself or why else did she even deny having recieved them when my husband witnessed the entire transaction. I would not benefit from lying and it would only harm me and furthermore, there is no reason for me to do so. I barely am able to leave my home and let alone get around or enjoy going outdoors for anything any more. I cannot. So why in the heck would I want to make unnecessary trips to the doctor and the pharmacy to play these types of games. This is a very serious issue and that other Aafes person lacked intelligence to know that I very much need these medications and I cannot go with out them for even a day because nerve damage is unspeakable.

So it was a pretty ignorant thing to say and if he does not know what this is, he has the internet to find out what kind of pain this is. And yes, I really prefer to have microdisctomy instead of taking any medication at all. The original pain specialist in California suggested it and 5 of the actual sugeons are fearful to paralyze me as a result.

So someone capable has got to figure this out because it is either I go through with this surgery (which I prefer and end this ridiculous game with the pharmacies because I loathe them now) so that I can move on with my life. I am a young person and I sould not be going through this much pain at this age at all. I have my life ahead of me and I am being treated as if I am....well, that really doesn't matter.

The truth of the matter is that The Walgreen's on 805 Euclid Avenue LOST my August 5, 2006 script, the pharmacy manager admitted to this loss and now has to call my new physician to take care of it as they should. It is unacceptable to lose prescriptions of that magnitude and expense. It is too important and my pain (for the info of Mr. Know it all Aafes) is way too excruciating to miss a "couple of days". Perhaps if Mr. Aafes were to go through this pain, perhaps he can swollow a Tootsie Roll and it will all go away for him.

But thank you Jennifer for your more helpful and sincere comments. Well written.

Listen, BEFORE actively responding to the report in Schaumburg, regardless of how long it is..READ IT FIRST. It is aggravating to read commentary which reads as if this person's report was not read AT ALL. To Jennifer to responded: Good ending paragraph. Disabled individuals SHOULD NOT be made to jump through hoops when they present a LEGAL PRESCRIPTION and especially that the customer is TOLD by the pharmacist that they transfer of scripts from out of state was allowed.

It wasn't as if the complaintant simply brought the scripts to the Walgreen's and demanded that her scripts be filled. If you read the entire report, it says that BEFORE she even LEFT California, she and a friend of her SPOKE to a PHARMACIST in ILLINOIS about how to transfer the scripts and the complaintant did what was instructed for her to do.

Rebuttals should be written IF the response correlates with having READ the report and not to merely sound off to simply write anything. This is why this person is having problems today because society has a listening deficit. Society fails to pay attention to the needs of pateints who present an agonizing issue and the problem here is that both repondents really did not take the time to really read what the original complaint really said. Furthermore, that European Aafes character is completely riddled with ADD. There are NO WALGREENS IN EUROPE!!! ANd if You are with Aafes, then, this means you are a military other and you recieve your prescriptions through the military pharmacies and military pharmacies DO NOT DISPENSE CONTROLLED SUBSTANCES.

So why did you even respond. Your commentary sounds as if you wanted to read your own words rather than to contribute anything of a substantial nature. Aafes needs to stay out of commentary which does not involve or relate to any experiences that you have not had. It was pretty dumb to respond at all. In fact, YOU may be the one to be belittled for even writing something that totally does not relate to what the complaint is saying. It is just a shame to write something that makes absolutely NO sense at all. Walgreen's lost a prescription and that is a pretty serious issue.

Additionally, what does the state of NY have to do with the two states mentioned in the original complaint? If the regulations are even different from your own, then, what is your point?

Please have a point responders. If the report is long it is because the individual wants to illustrate the pattern of frustration with many of these negligent pharmacies. It seems that BOTH responders forgone the entire point of the report. The primary words in the report is LOST PRESCRIPTIONS, ENTERED WRONG INFORMATION.

And what difference does this make that she needs a pain managerment specialist? Her report has nothing to do with what type of doctor she needs or why the physicians are not in the business of pain management. It sounds totally inane to even mention that she needs a doctor when she writes that she has a doctor and the focal point is that Walgreen's lost her prescription. It does not sound as if she is not using her medication within the means or is not following directions.

The report has nothing to do with why doctors do not prescribe pain meds or what doctors she needs to have. It appears that the original author is fully aware of that, which is why she did not expound on the advice for the search of physicians.

This was not her problem. The problem was that Walgreen's gave her wrong information and that they lost her scripts. In this case, she is right and the customer is right not all of the time but most. Most people do not want to go through problems. Most people simply want to pick what their scripts and go. I cannot imagine why anyone would want to participate in this type of trouble. The author says that she is disabled. Well, let's break it down for those who need a Cliff notes, if this individual is disabled, I'd assume that this was problematic for he to even have to write this report. Obviously, she feels that there was a case of carelessness which has occurred. I do not remember the last time that any one with pain (especially the type of pain she is enduring) found any joy in having to write such a report. It is a long report and she obviously believes and has been through a lot and it sounds as if the care she is recieving is coming from a Third World Country instead of the United States.

Another clue here is that it also reads that she is being mistreated because there are a lot of morons in our society that believe that the disabled do not have a voice. Apparently, this Rip-Off Report service is the best around for many of those who are not being heard. The number of times that anyone should have to go to different pharmacies is ridiculous. Apparently, where she lived in California (in the advent of mass immigration) has a serious problem with language barriers. From what I gathered, it appears that much of the staff in the Bay Area Walgreen's were not trained properly and had issues with language barriers in that area. If you live in the Bay Area, you will understand that point much better than if you do not.

SO it is easy to offer pat answers when you haven't a clue what this individual must have been through. We do not have a clue and that she has had to write this, should offer a larger clue that this person is in a significant amount of pain and emotional distress over the retardation of not being able to do their jobs. It's a dismal outlook for the future of our country if this does not change. Resources are not available to just everyone.

Try not to victimize this indidual any more than they are. Offer sound advice and read the complaint BEFORE offering useless advice. She has a physician locally and this has nothing to do with NOT understanding the regulations. IT IS the responsibility of Walgreen's to actively take responsibility in their errors and make sure that the patient is not having to do the job of the pharmacist. The patient is sick. Get it? So that means, if they have a legal script, give them what they are there for. This has nothing whatsoever to DO with ABUSE of drugs. This has to do with negligence and being ill-trained.

Know what you mean and mean what you know. And try a little sensitivity and maturity before sounding off on things completely unrelated to the report. We come here to read what is well written and intelligent and not junk that carries no relevance to the circumstances discussed in this report.

Apparently, you did not read the entire report of the Schaumburg Walgreen's Issue. The lady says that SHE HAS A LOCAL PHYSICIAN.

Secondly, if you truly WERE reading the entire complaint, you also would have read it WITHOUT the need to comment: " YOU will be belittled" I am amazed that you are as well psychic for the future comments of what others may say.

Thirdly, literacy is the NUMBER ONE problem OUTSIDE the United States as well. Aafes in Europe needs to learn comprehension and context clues in reading any form of writing BEFORE hot tagging your commentary when you truly have no basis of constructive or literary contribution.

For the future readers: Read the complaintants article CAREFULLY. She DOES mention that Walgreen's LOST her scripts SEVERAL times throughout her written report. The complaintant NEVER seems to veer off any course of rambling or empty accusation. THIS may happen to you as well and I assume that is WHY this is written.

Regardless of what happens in your state or any other, this incident happened to THIS PERSON and they have the right to explain this AS IT OCCURRED. YOU WERE NOT PRESENT and I doubt that this individual would have written such an extensive report IF IT DID NOT happen.

If you do feel sympathy for this individual, THEN, AT THE least read the ENTIRE report WITHOUT skipping the KEY parts of the report. THE complainant NEVER said anything outside of what has happened and the bottom line is that Walgreen's SHOULD NOT BE LOSING ANY SCRIPTS AT ANY TIME. Please learn to read reports carefully BEFORE offering ignorant commentary as Aafes has. HIS or her commentary makes them appear illiterate or reveals an inability to understand the incidents depicted in the complaint. The bottom line of the complaintant's report is that Walgreen's told her one thing and another thing occurred (which there should be a STANDARD set of guidelines across the board.) The complaintant did not come off as some one that DID NOT KNOW what what happening to her and she has written a clear and intelligent report UNLIKE Aafes who did not even READ the part where it SAYS that the complaintant HAS A LOCAL PHYSICIAN!!! Right there Aafes has lost ALL reasonable credibility in any future commentary that he or she has to offer.

READING is important and Aafes missed the entire point of what was written. The second commentary was at least more reasonable, but all of you must understand that this DID NOT HAPPEN TO YOU AND IT MAY HAPPEN TO YOU AS WELL. So when responding to another's experience, be sure to be helpful rather than foaming at the mouth without a ball to bat because it make YOU appear to be the fool without a frontal lobe cortex.

First of all, I am so sorry that you have to suffer with pain. I have suffered in the past with pain issues due to a degenerative bone disease but luckily surgery usually helps me.

I agree with the first response that I don't think Walgreen's is the real problem here. State laws vary and the person who failed to inform you of the 7 day law may not have known it was different in California so didn't think to inform you. I'm, frankly, very suprised they were willing to take an out of state prescription for a controlled substance. Here is NY, all prescriptions for controlled substances must be written on a NYS issued prescription form. The form must be dated within 30 days and they can only issue a 30 day supply. The pharmacies cannot dispense any controlled substances without it so it would preclude them from accepting an out of state prescription. NY is becoming even stricter soon, all prescriptions will have to be issued on a NYS form even for things like antibiotics. The doctors will need to order their prescription pads from the state.

I think you need a good pain management doctor. If you go to the "Doctors for Pain" website, you may find one in your area.

It's a shame that people who suffer from Chronic Irretractable Pain are forced to jump through hoops to obtain the necessary pain relief. The DEA actively investigates doctors who they feel prescribe too much pain medication. This has forced many good pain management doctors to get out of the field.

I won't belittle your problem, pain control can be difficult. Be aware some responders on this board may be accusatory and belittle you.

I believe first, that if you now live in Illinois you need to get a local physician. It sounds as if the physician in California was problematic for you before you left the state.

Walgreens has a legal responsibility to treat controlled substance prescriptions with a careful hand. While it is not your case, there are many, many instances of "doctor shopping" by patients that are simply abusers or that wish to resell the medication.

An out of state prescription brings up red flags for most pharmacies especially when controlled substances are involved. Walgreens must comply with ANY state and federal laws regarding controlled substances or risk losing their license to dispense, additionally the responsible pharmacist can lose his/her license.

I am sorry the situation has caused you additional expense and you may have done without your medication for a time. I don't, however, think Walgreens was in error.