Complaint Review: Walgreens Specialty Pharmacy

I am forced to use Walgreens Specialty Pharmacy to get my Cysteran eye drops. I have Cystinosis. These eye drops must be taken every hour, on the hour, while awake so that I don't go blind.

It is the holidays and shipping is limited. I called on 12/20/16 and wasted an hour and thirty one minutes of my time trying to get this issue resolved. I also have chronic faituge. So in additon to taking up my time, they took up eneergy that could have been spent elsewhere. 

I was told I needed a prior authorization and that they contacted my doctor. I called my doctor and messeged her. I also called my insurance.

The insurance company said that they fixed it. I called Walgreens back and informed them of this. They did not see it in their system. They said that a Hannah Diday would talk to the perosn I talked to at the insurance.

I called this morning and was told that Hannah did not, in fact, do as I was told she would do by David L but talked to someone else and they said the opposite thing that the person I spoke to at my insurance--Malay-said. 

I called today and spoke to Cathy C., who said she would try to get it fixed.

I have had two strokes. I was instructed by my doctor to avoid all forms of stress. They put me through this every. Single. Month.

I am this close to finding a laywer and suing them for undue stress.