Walmart Carrollton Ky Manager Kathy Personal harasment to store customers Carrollton, Kentucky
I went to walmart to purchase a video game for my adult nephew. I wasnt aware the one he wanted is rated adult. I sent his sister to pick out the video since im not sure of the game. We were in a hurry to check out so i sent her to see how much the game was and if i gave her enough to pay for it. She was told she couldnt purchase the game. She came back to tell he and i said ok i will get it when i go back to check out.
The person at the register was making faces at me like i was a criminal and called Kathy the floor manager for the night. Well, Kathy and i had an issue in my shop i own and she caused a distubance and left. She apparently still has a problem with me so as she approached me with the game with a smerk on her face the whole time. Telling me the rules of purchaseing this game was illlegal for them to tell me the game.
I really dont care about the game i can get it somewhere else. I told her the situation its a present for my adult nephew. Feeling i was being singled out and embarased i called for another manager to come out. Kathy chased the manager all the way to me telling her what ever and waving her arms with great expression. I feel the women didnt respond well when i told her thats fine i dont have to have the game but i feel i was treated porely from her and the cashier that i didnt get her name. But later saw huddled together as i was leaving both smerking in delight that i didnt get what i needed from the store.
This is a small town and i guess a managers position at Walmart justifies treating customers like trash. I wanted to return all my items out of rage of the situation and i was ignored by the same 2 people that i had the problem with. I walked out very imbaresed upset and never wanting to go back in that store again. Word to the wise from 1 buisness owner to another. The customer is always right and treat them with respect or they tell allot of people and soon there are no customers coming through the door.
6 Updates & Rebuttals
mr. rik
miami,Florida,
USA
Kathy needs to leave HER problems AT HOME
#7Consumer Comment
Sat, April 16, 2011
Nuff said.
Aaron
Rock Island,Illinois,
U.S.A.
Just plain silly
#7UPDATE EX-employee responds
Fri, April 15, 2011
Honestly it sounds like they were following the law. Though I am not sure how the law relates to M-Rated in that state.
This could have been avoided had the underage sister simply realized she couldn't buy the game and told you that you would have to come back and do it from the start. She could have told you the game. In fact I am trying to figure out why you can't seem to know the title of this game. How on earth do you handle owning a retail store if you can not memorize the name of a game even for a few minutes?
I was a retail manager for years and honestly most customers who make it to the level of needing a manager are wrong. The question is always is it cheaper and faster to just give them what they want.
I also would love to know more about what happened when the roles were reversed. Because honestly I think she choose to follow the letter of the law in this case for two reasons. 1. You couldn't even name the game(even the adults buying beer for kids know which brand to buy). 2. Because you did something similar to her.
Honestly I am just surprised you own a retail store. This sounds like the kind of complaint that comes from a person who has never worked retail.
Anonymous
United states,Alabama,
USA
The criminals who support walmart are at It again they work with the criminals who run walmart they don't care about the injustices done to employees and customers because of their bad business
#7Consumer Comment
Wed, March 30, 2011
The criminals who support walmart are at It again they, work with the criminals who run walmart they don't care about the injustices done to employees and customers because of their bad business.
This I Am The Law scumbag helps walmart get away with their, abuse & mistreatment of customers.
Chad
Eagan,Minnesota,
USA
Not always right
#7UPDATE Employee
Wed, March 30, 2011
The customer is not always right. That's one of the biggest myths in retail.
I am the law
Chicago,Illinois,
USA
I agree with Walmart.
#7Consumer Comment
Tue, March 22, 2011
Let's simplify this.
1. An underaged person tried to purchase a "Rated M" game, which can't be sold to minors.
2. Walmart refused to sell it to her.
3. You come back and try to pay for the game in her stead. The Walmart employee refused to sell it to you either.
Frankly, I would've done the same thing. The Walmart employee is assuming you're trying to buy the game for the underage sister. (I can see why.)
You sound like those people that get all huffy when stores won't let minors pay for their cigarettes.
P.S. Spell check; use it.
Robert
Irvine,California,
U.S.A.
I thought you said the customer was always right.
#7Consumer Comment
Sat, March 05, 2011
Well, Kathy and i had an issue in my shop i own and she caused a distubance and left. She apparently still has a problem with me so as she approached me with the game with a smerk on her face the whole time.
- Why does it seem that you don't follow the same "the customer is always right". After all if you did, you would have followed that and agreed to what ever she asked for..right? If that happened then there should be no reason why you and her had an "issue" and she needed to cause a disturbance.
Oh and by the way, if you really have your own shop or ever worked in retail you know that the customer is NOT always right.