Complaint Review: Walmart Connect

On Dec. 4th, 2003, I called Customer Service at Walmart connect.com to cancel my internet service. I received an individual who was not very well versed in the English languarge and told him I wanted to cancel my IP with them when my months service was up, which would be Dec. 13. He said I wouldn't be billed again, and that they would like to give me one free month's service, in addition to the nine days I had left. I had trouble setting up my new IP, so I did it on-line through walmart connect since I was led to believe I would have it for the nine days, plus one month left.

The last time I used wmconnect was on Dec. 5th, never after getting my new internet carrier. I did not get billed for December, but today I checked on my internet banking to see that they had taken one month's service out again. I called this morning to see why and they told me that since I used the service after I called and cancelled, even though they told me I was paid until the 13th of Dec., plus the free month, that voided the cancellation.

Nothing I said, even to the Supervisor helped. She said that's the instructions they had to go by. I am on Social Security Disability and have a minimal check each month, and their charge caused me to have an overdraft, which will cost me $30. I told this to the Supervisor, Christine and she said she had her rules to go by and they wouldn't change it.

David
Bushnell, Florida
U.S.A.