Walmart Family Mobil Service deplorable. Treatment impersonal. Numerous problems with cell phone and no way to reach a real customer relations rep. Internet
I switched to Family Mobil Family plan for the savings of more than half of what I was paying my previous cell company. Almost immediately I started getting periods of no service. Since I lie in the city I was assured there would no reception problems.
For over 3 hours during a time when I really needed my cell I did not have service. I complained about it
and asked for credit for the lost time. It was denied so I paid the bill in full.
Over the next few months I had more extended periods of non service which I again complained to customer service, who told me they were unable to help and to contact customer relations each time. With customer relations the only way to reach them is through email. No phone, no human contact.
So I again went ahead and paid the whole bill because of the non responses to my complaints.
Overall I contacted them about 18 times between emails, calls to custome service and text replies to their payment requests over the past two months.
I was ignored, frustrated and disgusted so I refused to pay the latest bill until someone in management spoke with me personally and that I received some credit adjustment for all the hours my phone was not usable.
What really irked me and got my blood pressure boiling is the automated call on my cell telling me I was late on my payment peppered with a warning that I was about to be cut off.
For months I registered poor service complaints all of which are recorded in the Family Mobil records and all of which have basically been ignored only to be sent a message that I have to pay up in full or lose my cell service. An insult by my standards.
Walmart, in an attempt to compete with the larger more established companies, is offering an inadequately planned cell service. They need to back to the drawing board, refigure things out, change their policies and become more customer friendly if they plan to continue. Personally I am outraged and aggrevated over the way they have treated me in the relatively short time I have been a customer.