walmart family mobile michael stout dispute bill akron Ohio
i purchased a pre paid phone at walmart and i didnt like the phone so just a few days later i returned the phone since then i have recieved a bill for 71.82 i was not toild that i needed to call customer service to cancel the service i do not feel i need to pay this amount i no longer had the phone i lost money on min because i was only a few days into the 30 days of min and walmart should have told me that i needed to call to cancel it is a pre paid phone no contract thats why i went with pre paid so i didnt have to be sent a bill just pay as you go would like to have this resolved asap
3 Updates & Rebuttals
M S
Texas,USA
NOT ME!!!
#4General Comment
Wed, April 05, 2017
Michael Stout of San Antonio Texas has never lived in Montana or ever been associated with Jessica Stout. I have only been to Montana once on a drive thru. I also have never owned or tried to sell a Honda Civic ever in my life -- as I detest that brand and model (they make great motorcycles though).
I have been a Ford and Toyota man my entire life and would never touch a Honda, or Chevy or other brands like that. I hate when people with my name do dastardly things! People make Internet background checks on names and it's hell trying to defend yourself on stuff that people Google when you're trying to get a job.
spooky j
Missouri,WFM
#4UPDATE Employee
Sun, July 21, 2013
Walmart Family Mobile is a POSTPAID, not a prepaid service.
If you wish to dispute the charges, send your name & WFM account number with a detailed description of your issue to:
creditrequest@myfamilymobile.com
they usually respond within 5 business days.
You DO have to call to cancel your service. Walmart employees are often misinformed about the service (You'd think they'd know better, since it's a Walmart cellular provider).
source:
https://www.myfamilymobile.com/Support/DeviceSupport/DeviceSupport.aspx?supporttype=BILLINGFAQ
MochaG
Springfield,Watch out what you do
#4Consumer Comment
Wed, July 10, 2013
i was not toild that i needed to call customer service to cancel the service
I believe you have to either sign something or given a paper/contract/online page (to read) in order to get the phone. When buying anything and want to return, you must be careful and look for any special instruction for cancelation/return regardless how you feel like. If they legitimately gave you paper/contract/online page, you are responsible to read it. If you did not follow the instruction, I am afraid you will not be able to legally dispute the charge.