WalMart Family Mobile Powered by T-Mobile Keeps billing me for a phone that was cancelled and already pro-rated since it was within the billing cycle Nationwide Nationwide
On May 7, 2016 I cancelled my husband's cellphone from my account. I was informed that I would receive a bill pro-rating the bill because it was still part of the billing cycle. So on May 17, 2016 I paid a partial payment of $1.00 to the account. I received a text message from Walmart saying I owed a balance of $77.00. Normally, the bill is $85.01 each month.
On May the 28, 2016 I called 611 to make the payment of $77.00 only to be informed that my bill was $74.94 which would bring my total to $75.94. This was after my husband was taken off of my account. Then today June 2, 2016 I receive a text from Walmart saying my bill is $59.83. This cannot be true because I took him off on May 7, 2016 and was told my billing cycle is April 29- may 28 so if they pro-rated the line why is my bill $59.83 and it should only be $45.85 with taxes.
I contact walmart only to have Operator Sarah scream at me so I hang up, call back and speak with an Indian operator whom I barely understood. I asked to speak with someone else and she hung up on me, not when I'm paying to use your services ma'am. Then I call back and get Operator Ceasar who was plesant but I wanted a supervisor at this pont. So I get Supervisor Doilan and he tried to break down the bill but what he was sying didn't make any sense. I have each bill dating as far back as December and he was wrong and I toold him so. He would ask questions and then would not let me answer those questions.
He then tells me I have to go to consumerrelations@myfamilymobile.com to dispute the claim and that is what I did. I was not able to find the consumer relations division. It seemed as though I was on a page for people who were trying to add a phone, change a number, create an account (which I already have), or change passwords and I was trying to do neither. I refuse to keep paying for a number that is no longer on my account. It has been nearly a month and I'm still paying for this number.