Complaint Review: walmart family mobile

when I started using them I discovered that They ( T-mobile) did not have full coverage in my area and I could not use my new phone at my home, and would receive'"Not registered with network" notifications. I reported the issue to them and requested that they rectify the problem. or terminate my service. at that time I was informed that it would take up to 15 days to stop service, and that my new phone which was locked into family mobile would require up to 20 days to "Unlock" so I could use it with another provider. by the next morning the phone was working as advertised,and I was happy,until the next week when my service was shut off. I called them and it took 2 days to get it back on, I have paid 2 bills since then,(44.71) and suddenly I receive a "one time charge" for an additional $20.00. when I called customer service, I was told this fee was for reactivating my account. when I explained how the account being deactivated was an error on their part to begin with, and I shouldn't be getting charged for it. I was directed to the credit request website. where I could leave an E-mail.

The Fine folks at Walmart have discovered another way to take your money.

after deactivating my account in error, and after 2 months of continued service, with my bills paid in full,and on time suddenly my bill has shot up by $20.00 a "one time charge" when I called customer service I was informed that it was the reactivation fee.  

They are wanting me to pay them for fixing a mistake they made.

the only thing I was informed I could do was email my request to the Credit dept. when I typed in the web address, the Ripoff report was  near the top of the options on my search engine. 

Please don't use Family mobile if you have any choice, it's a Total Ripoff.