Complaint Review: Walmart gift card Visa

i purchased Walmart gift card for my teenage granddaughters Christmans.  On Christmans morning when she recieved it, she went to the sight to register it only to find the balance was $1.74 rather than the $50.00 I had purchased.  Upon calling to file a claim we were told that it would take up to 10 days to be resolved. 

A week later I recieved a replacement card in the mail but when I called to check the balance it was still $1.74 balance.  iagain called the dispute department and was told that my granddaughter needed to e-mail her ID and the back of the original card before they could continue with the dispute. She did this while I was on the phone. The rep confirmed that it had been recieved. 

 I was told I would recieve a call on 01/06/2017 and be advised of the dispute status. I did not recieve a call and so again on 01/09/2017 I called  to see what was going on.  This time I was told again that this information would need to be sent, I informed the , using the term loosely, customer service rep that it had already been sent and that I had stayed on the phone with the original person to ensure that it was recieved.  The Rep looked back into the notes and told me that yes she saw that it had been sent and recieved and that now they could complete the dispute.  I was told this time I would get an e-mail with the details of the resolutuion.  Shocker, I didn't get an e-mail either. 

I again called and went through the same BS and was told that there was and extention on the time frame since we hadn't sent in the requested information. I again explained that it had been sent the 3rd of Januray and that I had recieved verbal confermation 2 times prior that it was there.  Again after looking in the notes it was discovered that indeed they had the information and now the dispute could be completed.  I was not given any promise of times, notifications etc. Just they would work on it and whenever it was done they would let me know.  So here I am 2 months after the purchase and a month after

the orginal dispute was entered there is still a balance of $1.74 for my granddaughters Christmas and even after speaking to 2 supposed mnaagers  and numerous regular customer service reps absolutely nothing has been accomplished except my wasting hours of my time trying to get this resolved.  But as I have told every rep from this unethical orgianzaiton, they don't have to worry about resolving this, after all they got their money.  If they had one iota of competence and ethical behavior this would have been resolved within the origianl 10 days I was told it would be.