Complaint Review: Walmart My Family Mobile

    My Family Mobile is a cellular phone service powered through Walmart and T Mobile towers.  It claims to be a prepaid month to month service.

    When I wasn't getting good service, I decided to switch carriers.  I was able to transfer my number without a hassle, however when I actually went to cancel service it took me three months.

    I could not pay final bill online because they cut off access, but there is no mail service to send in a payment.  They were continuing to bill me even though this is supposed to be a month to month service.  When I finally reached someone who spoke English well enough to understand, I was informed I had to officially send an email to cancel service.  I sent one outlining the fact that I had cancelled service as of date I switched plans and requested that the bill be prorated for the three days of service after last billing cycle.

    I finally heard back that they acknowledged my cancellation and said they would prorate and let me know.  I received another email stating final balance was $12.48.  I mailed check to address listed at bottome of email as customer service contact thinking this matter was closed.  Three weeks passed, and I got my check mailed back to me stating they could not accept payment by check and the balance was $17.48.      

    Once again I called and could understand very little of what the representative was trying to say.  He tried to tell me that there was nothing he could do, but I could go to Walmart and pay there.  I asked to talk to a manager and he hung up.      

    So I made a trip to local Walmart where I was informed they had no idea how to contact the company but I could make a payment there and there would be a fee of 88 cents for doing so.  I caved and payed rather than stand on principle because my time is more valuable than the $6.00.

    However I will never step foot in a Walmart again.