Complaint Review: walmart myfamily mobile

Walmarts myfamily mobile seems like a great deal from their advertisements.  But when I needed help to get my new account for my son's phone, after transferring from an existing T-Mobile account, I had a horrible time.  The clerks in the local WalMart were confused on how to activate the new account, and they could not call someone to help them.  I went to the website - which is a piece of garbage - and tried repeatedly to call the phone number in the Contact Us page.  All I got was a friendly message claiming that customer service agents would answer my call - - which NEVER happened.  I got dropped several times, and a few times got a voicemail box where I left a message. NO CALL BACK.

There was a "email us" link that went to a email form, but could not seem to actually send the message (the page "got stuck").

After getting extremely frustrated I went back to WalMart.  Finally the electronics clerk kept calling and calling and finally contacted someone from myfamily mobile.  We got my son's account setup.

THEN ... I tried to establish an autopay for the account. The website would not accept my credit card information for a monthly autopay, but *would accept it for a one-time payment (as a web development manager all I could think was WTF!)

A week later I tried again and finally go the autopay setup.  But I am very leery or further transactions with them!  I never was able to talk to a myfamily mobile person, and contacting them via the website was a SNAFU KLUDGE that never worked.

Oh... once last thing, even though I finally have the autopay setup ... my son gets alerts on his phone that he needs to pay his bill ...