Complaint Review: Walmart

I was shopping online for the best deal on a Nintendo DSi, and Walmart had the best deal with the bundle package. The online advertisment was only good on walmart.com and not at the actual store. The bundle package came with the DSi, 18 in 1 accessory kit, along with THREE games.

Meanwhile TOYs R US had the same deal in the store except with one less game. As such I went and bought on Walmart.com for the first time ever, in order to get the extra game.

The deal on their webpage at that time said that it came with two games that you don't get to choose (zhu Zhu Pets and something else), plus another game of your choosing. My daughter picked out her game and I processed the order. However, when my reciept with the confirmation number was printed out, it said nothing about the two game that comes with it. Being as I don't own or have played a DSi before I assumed that maybe the games are pre-loaded, and that is why it didn't show up on my receipt.

 After waiting about 3 weeks, I finally got around to calling them and asking about my two missing games. After being put on hold forever, they told me that that online special never came with THREE games. My reciept does not reference the three games and as such as far as Walmart was concerned, they owed me nothing, as they were also looking at my reciept. I argued and said that was not what they advertised online when I ordered my purchase.

I asked if there was anyway they could pull up the online advertisement for the day I ordered it to confirm that it came with THREE games. However I was told that they couldn't do it, but let me check what todays online special was. She looked it up and now it only comes with one game. In hindsight I wish that I would have printed out the online advertisement before I ordered the bundle package, which clearly STATED it came with 3 games.

Obviously in their eyes, I have no recourse as the reciept said something different to the online ad. In my eyes it is a classic bait and switch move by Walmart. Are their any other customers out there who have ordered online based on that days advertisement only to get a reciept that is different than what you actually ordered (in my case no mention of the two other games that came with the DSi package)?.

 I will never buy from Walmart.com ever again. I spent almost $7000 dollars at Walmart last year with groceries and other stuff, and I am now inclined to take my buisiness elsewhere. My warning to anyone who orders online from Walmart.com is to PRINT THE AD before you go ahead and buy. If only I had a copy of the advertisement, I would have contacted the AG of New York to complain, as I have a sneaky feeling that it's not an isolated incident. Walmart = Slim Shady practices.