WalMart Purchased Durabrand Dual Screen Portable DVD Player and the battery will not charge, it's suppose to run without battery, but will not work. Can't find replacement battery or return product to WalMart. Monroe Louisiana
We purchased a Durabrand Dual Screen Portable DVD player Model: PDV-722. The unit has been working but the internal battery quit charging and it will not stay on or run with the unit plugged into a wall outlet or the cigarette lighter in the vehicles. The unit is not suppose to require a battery to run and is suppose to run thru the AC/DC adapters. We cannot find a replacement battery and WalMart is no longer supporting the product, however, WalMart has them in their stores and is selling them.
Susan f
Vilonia, Arkansas
U.S.A.
6 Updates & Rebuttals
Whycustomersaredumb
Napa Valley,California,
U.S.A.
Contact the company
#7UPDATE Employee
Sun, February 22, 2009
John's advice could get you into a lot of trouble. That might work with a toy but a DVD player is a very different story.
Try contacting the company that makes the item. If it's been less than 90 days Walmart would return the item.
John
Altus,Oklahoma,
U.S.A.
Buy ANOTHER of the SAME PRODUCT and use the Receipt from that one to RETURN THE other One
#7Consumer Suggestion
Sat, February 14, 2009
1. Have your wife or friend BUY an EXACT MODEL of the product you have at Wal-Mart or you go to another Wal-Mart and buy it.
2. Then put the defective product in the new box, keep the new product and TAKE THE defective product back. Make sure you take it back to a Wal-Mart YOU DID not complain about or have your wife or relative take it back for you. Do NOT SAY ANYTHING IS WRONG WITH IT - just that it YOU don't want it-period.
Now you have a NEW WORKING MODEL and Wal-Mart has the defective junk. If someone else buys it, they can return it within that 30 days period or whatever time frame it is. '
I never shop at China-Mart for this reason. They are worse than K-Mart.
Joe
Austin,Texas,
U.S.A.
CHINESE ELECTRONIC PRODUCTS ARE INCONSISTENT...
#7Consumer Comment
Sat, February 14, 2009
I HAVE A DURABRAND THAT IS AN AMAZING LITTLE WORKHORSE THAT I BOUGHT FROM WALMART WHEN THEY FIRST STARTED CARRYING THEM AND IT IS A TREASURE.
THE THING WITH CHEAP CHINESE ELECTRONICS GOODS IS THAT THEY CAN BE MADE IN THE SAME FACTORY AND WORK GOOD ONLY TO PASS THE INSPECTOR AND THEN STOP OR THEY CAN BE LIKE THE ONE I HAVE AND GIVE GREAT SERVICE!
I DON'T KNOW IF YOU CAN GET A REFUND OR NOT --DEPENDING ON HOW LONG IT IS IN WARRANTY.
JUST PLUG IT IN TO A WALL OUTLET OR GET A POWER CONVERTER AND USE IT IN YOUR CAR.
IT'S NOT WORTH THE HASSLE, TO GET IT EXCHANGED,ESPECIALLY IF THE WARRANTY HAS RUN OUT OR YOU HAVE LOST YOUR RECEIPT. WAL-MART IS KIND OF INSISTENT ABOUT WANTING TO SEE A RECEIPT. GETTING IT REPAIRED SOMETIMES COSTS MORE THAN THE PRICE OF A NEW ONE.
I HAVE A DELL LAPTOP COMPUTER THAT IS SUPPOSED TO WORK ON THE BATTERY BUT I ALWAYS KEEP IT PLUGGED INTO THE WALL. I CAN'T TAKE THE CHANCE THAT IT WILL SUDDENLY RUN DOWN IN THE MIDDLE OF SOMETHING IMPORTANT THAT I AM DOING...
AND IT COULD BE THAT A WIRE CAME LOOSE BECAUSE THEY DON'T ALWAYS USE ENOUGH SOLDER ON THE CONNECTIONS....
JUST BE GLAD IT WORKS AT ALL.
Joe
Austin,Texas,
U.S.A.
CHINESE ELECTRONIC PRODUCTS ARE INCONSISTENT...
#7Consumer Comment
Sat, February 14, 2009
I HAVE A DURABRAND THAT IS AN AMAZING LITTLE WORKHORSE THAT I BOUGHT FROM WALMART WHEN THEY FIRST STARTED CARRYING THEM AND IT IS A TREASURE.
THE THING WITH CHEAP CHINESE ELECTRONICS GOODS IS THAT THEY CAN BE MADE IN THE SAME FACTORY AND WORK GOOD ONLY TO PASS THE INSPECTOR AND THEN STOP OR THEY CAN BE LIKE THE ONE I HAVE AND GIVE GREAT SERVICE!
I DON'T KNOW IF YOU CAN GET A REFUND OR NOT --DEPENDING ON HOW LONG IT IS IN WARRANTY.
JUST PLUG IT IN TO A WALL OUTLET OR GET A POWER CONVERTER AND USE IT IN YOUR CAR.
IT'S NOT WORTH THE HASSLE, TO GET IT EXCHANGED,ESPECIALLY IF THE WARRANTY HAS RUN OUT OR YOU HAVE LOST YOUR RECEIPT. WAL-MART IS KIND OF INSISTENT ABOUT WANTING TO SEE A RECEIPT. GETTING IT REPAIRED SOMETIMES COSTS MORE THAN THE PRICE OF A NEW ONE.
I HAVE A DELL LAPTOP COMPUTER THAT IS SUPPOSED TO WORK ON THE BATTERY BUT I ALWAYS KEEP IT PLUGGED INTO THE WALL. I CAN'T TAKE THE CHANCE THAT IT WILL SUDDENLY RUN DOWN IN THE MIDDLE OF SOMETHING IMPORTANT THAT I AM DOING...
AND IT COULD BE THAT A WIRE CAME LOOSE BECAUSE THEY DON'T ALWAYS USE ENOUGH SOLDER ON THE CONNECTIONS....
JUST BE GLAD IT WORKS AT ALL.
Joe
Austin,Texas,
U.S.A.
CHINESE ELECTRONIC PRODUCTS ARE INCONSISTENT...
#7Consumer Comment
Sat, February 14, 2009
I HAVE A DURABRAND THAT IS AN AMAZING LITTLE WORKHORSE THAT I BOUGHT FROM WALMART WHEN THEY FIRST STARTED CARRYING THEM AND IT IS A TREASURE.
THE THING WITH CHEAP CHINESE ELECTRONICS GOODS IS THAT THEY CAN BE MADE IN THE SAME FACTORY AND WORK GOOD ONLY TO PASS THE INSPECTOR AND THEN STOP OR THEY CAN BE LIKE THE ONE I HAVE AND GIVE GREAT SERVICE!
I DON'T KNOW IF YOU CAN GET A REFUND OR NOT --DEPENDING ON HOW LONG IT IS IN WARRANTY.
JUST PLUG IT IN TO A WALL OUTLET OR GET A POWER CONVERTER AND USE IT IN YOUR CAR.
IT'S NOT WORTH THE HASSLE, TO GET IT EXCHANGED,ESPECIALLY IF THE WARRANTY HAS RUN OUT OR YOU HAVE LOST YOUR RECEIPT. WAL-MART IS KIND OF INSISTENT ABOUT WANTING TO SEE A RECEIPT. GETTING IT REPAIRED SOMETIMES COSTS MORE THAN THE PRICE OF A NEW ONE.
I HAVE A DELL LAPTOP COMPUTER THAT IS SUPPOSED TO WORK ON THE BATTERY BUT I ALWAYS KEEP IT PLUGGED INTO THE WALL. I CAN'T TAKE THE CHANCE THAT IT WILL SUDDENLY RUN DOWN IN THE MIDDLE OF SOMETHING IMPORTANT THAT I AM DOING...
AND IT COULD BE THAT A WIRE CAME LOOSE BECAUSE THEY DON'T ALWAYS USE ENOUGH SOLDER ON THE CONNECTIONS....
JUST BE GLAD IT WORKS AT ALL.
Joe
Austin,Texas,
U.S.A.
CHINESE ELECTRONIC PRODUCTS ARE INCONSISTENT...
#7Consumer Comment
Sat, February 14, 2009
I HAVE A DURABRAND THAT IS AN AMAZING LITTLE WORKHORSE THAT I BOUGHT FROM WALMART WHEN THEY FIRST STARTED CARRYING THEM AND IT IS A TREASURE.
THE THING WITH CHEAP CHINESE ELECTRONICS GOODS IS THAT THEY CAN BE MADE IN THE SAME FACTORY AND WORK GOOD ONLY TO PASS THE INSPECTOR AND THEN STOP OR THEY CAN BE LIKE THE ONE I HAVE AND GIVE GREAT SERVICE!
I DON'T KNOW IF YOU CAN GET A REFUND OR NOT --DEPENDING ON HOW LONG IT IS IN WARRANTY.
JUST PLUG IT IN TO A WALL OUTLET OR GET A POWER CONVERTER AND USE IT IN YOUR CAR.
IT'S NOT WORTH THE HASSLE, TO GET IT EXCHANGED,ESPECIALLY IF THE WARRANTY HAS RUN OUT OR YOU HAVE LOST YOUR RECEIPT. WAL-MART IS KIND OF INSISTENT ABOUT WANTING TO SEE A RECEIPT. GETTING IT REPAIRED SOMETIMES COSTS MORE THAN THE PRICE OF A NEW ONE.
I HAVE A DELL LAPTOP COMPUTER THAT IS SUPPOSED TO WORK ON THE BATTERY BUT I ALWAYS KEEP IT PLUGGED INTO THE WALL. I CAN'T TAKE THE CHANCE THAT IT WILL SUDDENLY RUN DOWN IN THE MIDDLE OF SOMETHING IMPORTANT THAT I AM DOING...
AND IT COULD BE THAT A WIRE CAME LOOSE BECAUSE THEY DON'T ALWAYS USE ENOUGH SOLDER ON THE CONNECTIONS....
JUST BE GLAD IT WORKS AT ALL.