Complaint Review: Walmart

We bought 10 gift cards certificate on september 15th for company promotion from walmart, and each certificate cost $100. When our costomers try to use it, they told them it had already been cashed out on september 16th. We called walmart to asked what happened, and they cannot give us a answer. So we ask for our money back, but they say that is not possible. Then we went back to walmart asked for help.

We been standing there for 2 hours just to waiting for help, but the employee there told us they can't do anything. They also told us this kind situation happened a lot, but they all don't know how their GM handles it. we even give them a article about the same case that happened at walmart in seatle, but they just said read clearly to us, and told us yours is $1000 and that case in the article is only $150. I was shocked when they said this kind thing too me. I mean how do they train there customer service people, and how can they do nothing when something like this happen because of their careless and bad systems.

David
city of industry, California
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.