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Walmart Ripoff Horrid Customer Service Rude Employee Dim Witted Manager Tucson Arizona
I doubt that anyone can help me with this anymore, it's old. But I just found this site and want to share my experience. I would also like to share just a bit of background information before I delve into my story. I have over 10 years experience in customer service orientated fields. I KNOW what constitutes good service, and it dictates where I spend my money more than prices do.
About two years ago, my boyfriend and I rode our bikes to Walmart. We live in Arizona and it was the middle of August, so we were quite thirsty by the time we got there. We headed straight for the snack bar.
No one was behind the counter. There were two employees in the lobby area talking. We stood there for a few seconds, I looked to the employees in the lobby more than once to give them a chance to acknowledge us. Nothing. Finally, after a couple of minutes, I turn around and ask if anyone is going to help us.
Now, it might be two years later, but I've told this story enough, and I'm still heated enough, to remember exactly what was said to me by the Walmart employee. She said "You'll have to wait. My associate and me are talking, and that's more important than you." The attitude with which she saturated her words cannot be conveyed in this media.
My jaw hit the freakin' floor. Seriously, I had a bruise the next day. So I picked my jaw up and practically RAN to the customer service desk, where I asked for a comment sheet and to speak with a manager.
The slack-jawed manager just stared at me as I related my story to him. And the whole time, this employee is standing 20 feet behind him, yelling, "Tony, I didn't do nothing." "Tony, she's a liar." "Tell her I'll meet her outside if she wants to talk about it."
This last one is the one that really got me. His employee was THREATNING me. Not exactly in FRONT of him, but certainly within his earshot. And rest assured that if I heard her, he did, too. Yet the whole time I talked to him, he NEVER ONCE turned around to shush his employee. NEver once told me that he would speak to her, or do anything about the situation. He simply repeated over and over that he was sorry for our negative experience.
I also put my complaint on paper and sent it in. I also left my contact imformation with the stupid manager I spoke at. I would say 'spoke to', but I don't believe he was bright enough to understand even half of what I said. I feel comfortable saying this as any manager with half a brain would have, at the VERY least, told that employee to be quiet.
To this day, I have heard neither hide nor hair from Walmart. Neither have recieved even ONE MORE PENNY of my money. I walked out that day after writing my frustrations on paper, headed to the mailbox, and never went back. I have also made Walmart a personal target.
There is a study that suggests one unsatisfied customer will tell 11 other people of their experience. In turn, those people will tell one more person each. Obviously, with the internet, that number grows exponetially, but without it, I have personally shared my story with hundreds of people. Perhaps that is a slight exaggeration, but my number is HUGE. I've shared with classes at school, I've shared with customers in the restaurants I've worked at. I see people with a Walmart bag on the bus, I share my story. I found this site, I'm sharing my story. My boyfriend works in a grocery store, and he shares with all of his regular customers, and anyone who has the audacity to ask him where they can find a Walmart.
I hope I'm alive to see the day Walmart goes out of business. I doubt it, because so many people don't care if they're treated like s**t to save ten cents, but I do. I have a higher self worth than your average Walmart customer, and that is sad. I'm no better than anyone else, I just believe in being treated like a human. Walmart does not grasp that concept. I hope that my story convinces just ONE MORE person to never shop at Walmart again. If so, then I have accomplished my goal.
Jillian
Tucson, Arizona
U.S.A.
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1 Updates & Rebuttals
Angela
Tucson,Arizona,
U.S.A.
Boy do I know what you mean
#2Consumer Comment
Wed, November 10, 2004
Ok, I shop at this Wal-Mart because I have to, not because I want to. Trust me, if I had more money I wouldn't step another foot in this store, but its the closest one to me.
#1 - Employees in charge of this stores snack bar are IDIOTS!!! My daughter (12) filled a soda from the machine (I was standing right next to her at the machine) She put the top on but I grabbed the cup and told her we needed to get our moneys worth and should fill it to the top. Brainiac behind counter rushed over and tells me there are no free refills. Unfortunately, she didn't understand what I meant when I said "Free refill indicates I might have actually taken a drink from the cup" She pushed further and I promptly told her to "*&$*#^$ off." And walked off to shop.
#2 - I'm in the fast lane with eleven other people when the guy who's currently getting checked out is trying to buy a pepper shaker. A PEPPER SHAKER, you know those little glass jars with the lid full of holes? Well, brainiac at register didn't know what the hell it was and had to send off for a price check, which took much longer than necessary because she called it a candy jar instead of a freakin pepper shaker.
#3 - The constant stream of homeless people who congregate in this parking lot and ask for money from people leaving the store. WTF?! Because we shop at Wal-Mart so we can hoard the millions we have and spend as little of it as possible. And what is that candy-a*s security guard who's about a hundred years old going to do if someone tries to jump me when I'm walking out at night? Not a d**n thing.
Unfortunately, people employed here are a result of the knee jerk reaction Wal-Marts had to the number of discrimination suits currently pending against them. Apparently, all you have to be is warm to work here, and frankly that's questionable given the condition of some of the employees I've encountered there. Jillian, I totally feel your pain.