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  • Report:  #1450023

Complaint Review: Walmart VISA Gift card

Walmart VISA Gift card GreenDot I purchased a gift card and it was already used Pasadena California

  • Reported By:
    Joanne — Delray Beach Florida United States
  • Submitted:
    Tue, July 03, 2018
  • Updated:
    Tue, July 03, 2018
  • Walmart VISA Gift card
    P.O. Box 5100
    Pasadena, California
    United States
  • Phone:
    866-633-9096
  • Category:

I purchased a Walmart Visa Gift Card for $100 (+4.95 activation fee) in Florida. I purchased it on 4/21/2018 and mailed it to a friend (for his birthday) in NY on 4/28/2018. When He opened and went to use the card in a store they told him it was already used. Come to find out it was used on 4/23/18 (2 days after I purchased and activated it), it was used in AZ. When he called me to tell me this I called the number on the card and explained the situation. They told me I had to first register the card before I could file a dispute. They told me how to register it on line and I was having a problem doing it. Finally with some help from their technical dept. we got it registered, and the complaint was filed. They said they would get back to me in 10 days. Well they never did and when I kept calling I couldn’t get through. Finally today I reached them through Facebook where Greendot has a support contact. Now they told me my dispute was declined because the card wasn’t registered, and had to be registered before the dispute was filed. The complete opposite of what they told me before Obviously it was some king of inside job, scam or whatever because that card was used before it was even opened. It was used before the gift recipient even received it. How could this happen? Now I am put the 104.95 that I paid for the card. (Also had the send the friend a $100 Check because it was a birthday present) This company is terrible! Will or give me any satisfaction

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