Complaint Review: Walmart

1-31-2008 bought a pair of eyeglasses -had to return them on 2-10-08 -picked another pair out - but then again they did not fit and returned them on 314-08 which was within the 60 day refund -- now comes the problem --my insurance payes 100.00 on hardwear- and when i return the eyglasses they said they cound not refund the 100.00 -- and would send it back to insurance co.

I started calling customer service on 3-14-08 and talked to 12 customer service 2 supervisors and still have not got this resolved -- also walmart has billed my insurance co. 3 more times for the same claim and the insurance co. has yet to recieve that check they said was ready on 4-10-08 i'm now in the process dealing with incompentant district managers and will be soon calling corperate offices.. The insurance company says this money will be return to me when they rec. a check -- and the district manager keeps paying phone tag -or promises it will be fixed and as of yet --nothing

Pat
bledsoe, Kentucky
U.S.A.