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  • Report:  #1317648

Complaint Review: Walton Emc

Walton Emc Wrongfully terminated my service without my consent Stone Mountain Georgia

  • Reported By:
    Lorenzo Carter — Stone Mountain Georgia USA
  • Submitted:
    Tue, July 19, 2016
  • Updated:
    Tue, July 19, 2016

 I recieved a bill from Walton Emc that stated on may 13th my service would be shut off. It was an over site by myself. On May 17th I call to find out that my bill was past due. I call and spoke with a representative to pay my bill. She explained that my gas was scheduled to be turned off. I said I was calling to pay my bill in full. I paid my bill and later that day my gas was disconnected. I called and after talking to Atlanta light Gas I was told the order came from Walton emc. So I called them back and was told it would be 4 days before they could send someone out. I told the rep that was unacceptable and demanded my gas be restored emediately. The rep then proceed to tell me I would have to file an emergency need and that take a few days to be approved. See where this is going so yes I was upset especially when my balance was zero. Then they put in an order to have my gas valve to be removed Friday before labor day weekend. Ok we got all that straightened out Atlanta light gas came out and restored my service. I'm thinking all is back to normal only to find out today 7 18 2016 a day after my birthday my gas is off again and my account has been closed and in there notes it state I am stealing gas. The guy from Atlanta light gas who I spoke with today knew something wasn't right because it showed that they were the ones who restored my service so why now I have no account? I have my own opinions about this company. I urge anyone who has Walton emc to find another gas provider.

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