Complaint Review: WANG GANG

 Hi, my name is Yuchen wei, I want to report a counterfeit committed by a foreigner merchandiser in the China, Beijing. Actually i am an victim of them as well, last week i purchase a pairs of UGG boots from their website, at first i just feel their price is such i bargain, the boots i purchase is worth 206 cnd and they sell 112dollar (174 cnd equivalent) that is almost the same price with the authentic one. here is the photographic information for the good that they provide and it really looks like the authetic one, when i was first click into that website i thought it is just another branch of the UGG retail that have been licensing by the Ugg. this is what i got from the authentic ugg website here is the order information that i got after i place an order, i sooner notice it is fraudulent, first they didn't have the customer service that i expect to get from the Ugg, which is the brand desered. Second, i didn't receive any information about my shipping, but i receive the payment confirmation immediately. http://www.cosboots.com/ugg-tall-bailey-bow-1007308-black-boots-item-214.html here is their website i couldn't introduce through URL Here is my bank transaction, they didn't reply my email but transfer my money away. Order paid successfully notified! 收件箱 x auto15@rhythmbillpay.com 12月12æ—¥ (4天前) 发送至 我 Dear yuchenwei168@gmail.com: You have transferred 122.49 USD to cosboots.com. ------------------------------------------------------------------------------------------------------------------- The order details are as follows: ------------------------------------------------------------------------------------------------------------------- Order No.: 201512129639589 Seller website: cosboots.com Payment Date&Time: 2015-12-12 22:29:39.0 Amount: 122.49 USD Payment No.: HP1512122229367073 Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price. You can also check your order status and confirm the merchandise delivery on our bill support webiste of # Please note "CHUANG XINENERGY" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool. ------------------------------------------------------------------------------------------------------------------- Should you need any further assistance, please don't hesitate to contact our Customer Services department atservice@rhythmbillpay.com with the transaction details listed above or visit our bill support webiste of # The order on the help site of random codes are . Tel: +86-0755-83533481 Fax: +86-0755-83533481 E-mail: service@rhythmbillpay.com ------------------------------------------------------------------------------------------------------------------- If you have any question, please don't hesitate to contact us! yuchen wei <yuchenwei168@gmail.com> 12月15æ—¥ (1天前) 发送至 auto15 but where is my order? i can't find any information about my shipping and it has been for over 4 days. yuchen wei <yuchenwei168@gmail.com> 11:29 (1小时前) 发送至 auto15 Payment Date&Time: 2015-12-12 22:29:39.0 Amount: 122.49 USD Payment No.: HP1512122229367073 Please note "CHUANG XINENERGY" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool. i am quite confusing with the email's content, why you directly withdral my credit without even sent me the information about the shipping? and it is not reasonable for using a SELLER'S NAME as the receiver. and i am chinese, i can see the chinese character within the name. i am doubting that your website is not that well support. and to a certain extend, if i can not receive the information about my shipping transaction, i will disclose it to my credit card company and sue your website for the fraud. it is not the first time that i try to contact Your website, just because i couldn't find either through the F.A.Q and the confirmation email. However, with a good faith, i still believe that your website is the authentic seller and as a good business please don't disappoint me. Above is the email that i receive from the merchand and it is obvious that they are not the real UGG. the chinese characters in my transaction of credit card indicate the seller's location is in BeiJing Dec 12, 2015 CHUANG XINENERGY BEIJING 174.35 their shippment site give nothing but just the picture that they not even have the right to copy, noted that the "c" sign in their website's conor ​ ​please help me to investigate their counterfeit practice and stop them as soon as possible i don't want other customers with the good faith but been taken advantage by those seller. And if that is possible i really want to get my money back. All the best Sincerely 2015.12.16